Senior Case Manager, Housing Intake Services

The People Concern•Los Angeles, CA

10d•Onsite

About The Position

The Senior Case Manager, Housing Intake Services supports the Program Manager, Housing Intake Services in overseeing and coordinating intake operations for individuals referred to housing programs. This position serves as a lead resource for the Intake team by providing mentorship, training, quality assurance support, and guidance on complex client cases. The role requires advanced knowledge of housing subsidy programs, eligibility requirements, housing authority application processes, and program compliance standards. Working with a high degree of independence, the Senior Case Manager ensures timely and accurate completion of housing applications, supports staff development, monitors program quality, and builds partnerships with housing authorities, property management companies, and community stakeholders. The position helps promote efficient lease-up processes, turnover units, and positive client outcomes. The work combines field-based responsibilities with an indoor office environment and involves frequent travel throughout Los Angeles County to meet with clients, housing providers, and community partners. Occasional meetings, trainings, and community events take place at other locations. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is full-time, non-exempt, and non-management.

Requirements

At least three years of experience providing case management, housing navigation, or supportive services to people experiencing homelessness, mental illness, substance use disorders, or other complex needs.
High school diploma, GED, or equivalent.
Knowledge of housing subsidy programs, housing authority application processes, eligibility requirements, and supportive housing programs.
Understanding of Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care principles.
Ability to train, coach, mentor, and support staff while fostering a positive, collaborative team environment.
Strong problem-solving, organizational, and decision-making skills, with the ability to work independently and manage competing priorities.
Computer proficiency, including experience with databases and Microsoft Office applications.
Valid California Driver's License, reliable vehicle, current automobile insurance, and acceptable driving record.

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, or a related field.
Experience conducting file reviews, quality assurance activities, and program compliance monitoring.
Skill in data collection, analysis, and reporting.

Responsibilities

Ensure outreach, intake, and assessment documentation is completed within required timelines and in compliance with HSH Intensive Case Management Services requirements.
Review and support the screening of newly referred clients to confirm eligibility requirements are met.
Complete and review housing authority applications and supporting documents for accuracy, completeness, and timely submission.
Guide and consult with Intake Case Managers on housing eligibility, subsidy requirements, and application processes.
Serve as a lead resource for staff dealing with complex client situations, program requirements, and problem resolution.
Conduct quality assurance reviews of client files, applications, assessments, and documentation for compliance with agency, funder, and regulatory requirements.
Audit housing subsidy and voucher applications, including HACLA, LACDA, Brilliant Corners, and property management applications.
Monitor file maintenance and help staff maintain audit-ready physical and electronic client records.
Assist with onboarding and training new Intake staff and provide ongoing coaching and mentorship.
Support development and implementation of intake procedures, workflows, and best practices to improve program efficiency and service delivery.
Enter, review, and monitor data in CHAMP, HMIS, RMS, and other required databases for accuracy and reporting compliance.
Manage complex or escalated client cases and collaborate with internal and external partners to resolve housing-placement barriers.
Ensure clients deemed ineligible have appropriate supporting documentation and are connected to alternative resources when appropriate.
Lead or participate in special projects, program enhancements, and continuous quality improvement initiatives.
Use client-centered Motivational Interviewing, Harm Reduction, Housing First, and Trauma-Informed Care principles.
Coordinate appointments, transportation, and follow-up services so clients can obtain necessary documents and complete housing applications.
Provide direct client transportation when necessary to support housing stabilization and access to services.
Communicate with housing authorities, property managers, service providers, funders, and community partners.
Collaborate with multidisciplinary teams and participate in staff meetings, case conferences, supervision, and training.
Assist the Program Manager with operational oversight, reporting, workflow management, and implementation of new policies and procedures.
Maintain client confidentiality and comply with HIPAA and applicable federal, state, and local regulations.
Follow agency, department, and program policies and procedures.
Model responsibility, continuous learning, openness to feedback, respect, and collaboration as expected of all staff.

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life insurance and Accidental Death & Dismemberment (AD&D)
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates