Senior Case Manager- Housing
About The Position
The Senior Housing Case Manager provides leadership and advanced support to the agency’s housing programs. The role assists with data management, trains new staff, facilitates team meetings, and helps ensure documentation and compliance standards are met. It supports daily program operations, monitors staff schedules and performance, helps resolve issues, and works with housing leadership to maintain consistent, high-quality services. This entry-level supervisory role also maintains a caseload and meets regularly with participants to develop individualized housing plans, coordinate services, connect participants with community supports, and maintain accurate electronic records. The Senior Housing Case Manager provides coverage during staff absences, represents THRIVE in the community, and reports pertinent concerns to program leadership. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. With assistance from the Assistant Director of Housing, it supervises assigned staff and assists with interviewing, hiring, training, work assignments, performance appraisals, employee recognition and discipline, and resolving complaints and problems. Management may add or change the position’s duties at any time.
Requirements
- Bachelor’s degree in child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing, plus two years of qualifying experience.
- Qualifying experience includes providing direct services to people with serious mental illness, developmental disabilities, alcohol or substance abuse, co-occurring disorders, or the geriatric population; or linking people with serious mental illness, developmental disabilities, alcohol or substance abuse to services essential to living successfully in a community setting.
- Alternatively, a New York State license and current registration as an RN, a bachelor’s degree, and two years of qualifying experience.
- Alternatively, a credentialed Alcoholism and Substance Abuse Counselor (CASAC) credential and two years of qualifying experience.
- Alternatively, bachelor’s-level education or higher in any field and five years of experience working directly with people with behavioral health diagnoses.
- A master’s degree in a related field may substitute for up to one year of experience.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Assist the Assistant Director of Housing and Community Services Quality Director with collecting and maintaining data in evolve, CAIRS, HMIS, and other reporting systems.
- Train new housing case managers.
- Facilitate team meetings and provide training in areas of concern identified through internal and external audits and spot checks.
- Work within program budgets.
- Handle day-to-day questions and issues in accordance with agency and oversight-agency policies and procedures.
- Assist housing staff by reviewing, evaluating, and further developing individualized housing support plans.
- Support the Assistant Director of Housing and Community Services Manager with day-to-day program work and help the team complete assigned tasks and responsibilities.
- Oversee schedules and timecards and assist with annual reviews for assigned staff.
- Work with housing leadership to solve problems and proactively stay current with housing policies, procedures, and documentation requirements.
- Cover case manager absences and vacancies to provide continuity of care for clients.
- Provide guidance to other case managers as needed.
- Represent the agency at community meetings as assigned.
- Collect data for statistical purposes.
- Report pertinent information concerning illnesses, accidents, untoward events, staff difficulties, and repair needs to the Assistant Director of Housing.
- Meet monthly with each participant on the caseload to provide housing case coordination services.
- Develop written housing support plans based on participants’ strengths and individualized needs using the Golden Thread methodology.
- Connect participants with services and supports needed to avoid homelessness, including rehabilitation, behavioral health, primary care, social, and employment supports.
- Coordinate treatment with providers as necessary.
- Help participants overcome obstacles to maintaining stable and secure housing and address other Social Determinants of Health needs.
- Maintain electronic health record documentation in accordance with THRIVE policies and procedures.
- Monitor and maintain a high standard of service delivery.
- Maintain client confidentiality.
- Follow agency policies and procedures in all program areas.
- Assist with supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
