Housing Case Manager

SOUTHERN ARIZONA AIDS FOUNDATION•Tucson, AZ

5d•$18 - $22•Onsite

About The Position

The Housing Case Manager provides comprehensive, client-centered case management and housing support to chronically homeless individuals and families and people living with HIV/AIDS who receive housing through SAAF’s Housing Programs. The role supports participants and their households in obtaining and maintaining housing and accessing and adhering to medical care and supportive services. This is a full-time, non-exempt position located at SAAF’s Park Avenue location in Tucson, Arizona, reporting to the Housing Case Manager Coordinator. The Housing Case Manager assesses client needs, develops and coordinates individualized service and housing plans, monitors progress, and adapts plans as needed. The position supports participants’ housing stability, employment and earned income, and access to appropriate community services. It includes home and applicable institutional visits, collaboration with medical providers and agency teams, and timely and accurate documentation. The position operates in a professional office environment and may require travel between SAAF campuses and other locations.

Requirements

Bachelor’s degree in social services, education, health, or a related field; or one year of work or direct client/participant volunteer experience in a human service setting.
Access to reliable transportation and a valid Arizona driver’s license.
Vehicle insurance and a driving record acceptable to SAAF’s liability insurance provider.
Proficiency with Microsoft Office and database systems.
Effective oral and written communication skills.
Strong organizational skills.
Ability to problem-solve and work independently.
Appropriate fingerprint clearance through the Arizona Department of Public Safety; paid for by SAAF.

Nice To Haves

Knowledge of HIV/AIDS issues.
Two years of case management experience working with people with substance abuse and/or mental health issues.
Knowledge of supportive housing programs and issues related to homelessness.
Experience working with Tucson human service providers.
Excellent interpersonal skills and sensitivity to cultural and personal diversity.

Responsibilities

Assess client service needs, including completing the Self-Sufficiency Matrix and VI-SPDAT housing assessment with clients.
Complete housing applications for potential housing program participants.
Develop individualized service plans and, in collaboration with participants, housing service plans addressing transition needs and long-term housing stability.
Coordinate services needed to implement client plans; monitor client progress and plan effectiveness; and periodically reevaluate and adapt plans.
Provide participant support to address identified needs and advocate for clients, including reviewing service utilization.
Assist clients with obtaining employment and other sources of earned income.
Participate in weekly housing meetings and coordinate priority lists and move-in activities with SAAF Property Management.
Conduct home visits to assess and support clients and identify unmet needs, and conduct institutional visits as applicable.
Attend treatment team meetings with medical providers and network with agency and community service providers to secure appropriate, quality services.
Monitor and note medication adherence and treatment compliance.
Ensure participants understand tenancy and participation agreements, participant rights and obligations, and SAAF client rights and responsibilities.
Maintain timely and accurate documentation of client contacts.
Work closely with the case management and housing teams as a member of the Care Services Department.
Attend agency staff meetings and comply with SAAF employment and quality assurance policies and procedures.