Housing Case Manager

HIV Alliance • Eugene, OR

4d • Onsite

About The Position

The Housing Case Manager provides ongoing housing case management to clients enrolled in the Long-Term Rental Assistance Program in Lane County, particularly clients who have experienced chronic homelessness. Working with the Lane County Human Services Division and community partners, the position helps clients achieve short- and long-term housing and housing-related stability goals as part of a multidisciplinary team that includes Peer Support Specialists.

The role includes identifying barriers to housing stability, developing clients’ life skills, providing financial assistance, facilitating access to rental assistance from other agencies, assessing psychosocial needs, creating and reviewing budgets and care plans, and connecting clients with benefits and resources such as health insurance, Social Security, community services, and medical and social assistance programs. Services may be provided by phone, in clients’ homes, or in the community to reduce barriers to access. The Housing Case Manager also coordinates access to support services through HIV Alliance and community providers. Systems used include Outlook, Cognito Forms, Wellsky Homeless Management Information System, and financial assistance software.

Requirements

• A bachelor’s degree in social work or a related human services field, or two years of full-time case management experience, or an equivalent combination of relevant experience and education.
• Complete a TB test, provided by the agency.
• Valid Oregon driver’s license, or a valid out-of-state driver’s license with the ability to obtain an Oregon license within 30 days of establishing Oregon residency; driving record must qualify for coverage under the agency auto insurance policy.
• Pass the agency criminal background check.
• Ability to obtain an OHA Application Assister ID; cost covered by the agency.
• Ability to obtain a Food Handler’s Card; cost covered by the agency.
• Ability to communicate effectively, listen carefully, meet acceptable standards of conduct, and manage difficult interactions and conflict.
• Ability to learn and work within agency culture, policies, and procedures and balance departmental and agency-wide interests.
• Ability to adapt effectively to changes in tasks, environment, processes, and requirements.
• Demonstrated understanding of and alignment with the agency’s vision and values.
• Ability to maintain productive relationships with clients, customers, and partners while prioritizing client and customer needs.
• Ability to work effectively with people of diverse styles, abilities, and motivations.
• Ability to work flexible hours, including early mornings, evenings, and weekends, and work five days per week for at least 40 hours per week.
• Ability to work in loud, crowded, busy, or escalated environments and drive safely at night and in varied weather conditions.
• Ability to perform the listed physical duties, including repetitive hand use and clerical tasks, extended sitting or standing, bending, reaching, and lifting or carrying up to 25 pounds.

Responsibilities

• Carry an active caseload of eligible clients and provide direct, one-on-one supportive case management and housing navigation in person, by phone, and on a drop-in basis; assist with service coverage.
• Conduct program intakes and comprehensive assessments, identify needs and barriers, and develop individualized service plans and goals based on available resources.
• Work with clients to identify barriers to housing stability and strategies to overcome them.
• Help clients sign up for and access health insurance, SNAP, TANF, Social Security, and other assistance programs.
• Coordinate with internal and external partners, landlords, and property managers to facilitate access to housing, medical care, social services, mental health services, and public benefits.
• Maintain accurate, timely records of client interactions, placements, services, and progress in agency and program databases; process and collect eligibility and financial assistance documents and Authorization for Release of Information forms.
• Respond to client crises, including eviction prevention and emergency relocation assistance, and follow up.
• Refer clients to local resources and follow up on referrals.
• Maintain working relationships with Lane County Human Services Division and develop relationships with property managers, housing authorities, and shelters to improve housing placement opportunities.
• Attend relevant community meetings and participate in ongoing training and professional development.
• Occasionally help cover services and events on other teams.
• Comply with applicable program standards, guidelines, laws, and administrative rules; maintain reliable attendance, work well with others, and handle stress appropriately.
• Use a personal cell phone for agency phone system software, multi-factor authentication, and related tasks.
• Perform other assigned duties, including training or cross-training staff as needed.
• Travel occasionally across the service area to provide in-person services and transport oneself to work-related locations and events.

Benefits

• Bilingual candidates are eligible for an additional $1.50 bilingual differential; it is not included in the stated salary range.
• Benefits information is available at the agency’s employment benefits webpage; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level