Housing Case Manager

Catholic Charities Archdiocese of Boston•Boston, MA

14h•$24 - $28

About The Position

The Housing Case Manager for CCAB Family Shelters works with families during their shelter stay to help them attain stable, independent housing. As part of the Case Management team, the role empowers families to lead their rehousing activities and set goals based on their strengths and individual housing needs. The position involves working in a building that houses homeless families, interacting daily with staff, the public, community members, and families, and attending internal and external meetings and trainings. Local travel is required as needed.

Requirements

At least two years of prior experience working with clients in a residential program, or a recent successful internship with another residential program.
Good listening skills and proven de-escalation skills.
Ability to work independently and collaboratively to accomplish program goals and assist clients.
Strong documentation and organizational skills.
Ability to work additional hours, including evenings and weekends, to help cover shifts during weather emergencies and staff shortages.
Proficient typing skills and competence using computers and Microsoft Office Suite.
Good internet skills for researching program-related information.
Interest and ability to use an online database for record keeping and reports.
Attention to detail, with excellent data collection and writing skills.
Ability to lift, pull, and/or push 25 pounds with and without a supportive device.

Nice To Haves

Bachelor’s degree with a concentration in human services or a related area preferred.
Bilingual Spanish or Haitian Creole skills are a plus.
Experience working with a homeless population preferred.
A valid driver’s license with a safe driving record and ability to drive the agency van as needed preferred.

Responsibilities

Conduct housing meetings twice a week or as needed with the head of household and all family members aged 18 or older.
Facilitate meetings with collateral contacts as needed.
Help residents identify and complete housing applications.
Accompany residents to housing appointments, apartment viewings, and other appointments as necessary.
Create monthly rehousing service plans and 60-day assessments in accordance with EOHLC and program guidelines.
Assist with stabilization services as needed while families are in shelter.
Inform the Efforts to Outcomes (ETO/ASSIT) administrator of family entries and exits.
Enter and address data and other required information in the ETO system as needed.
Use the ETO system for case notes and maintain current documentation and relevant family information in the database.
Attend internal and external meetings and trainings.
Maintain professional boundaries and confidentiality.
Review program policies and procedures to ensure compliance.
Travel locally as needed.
Perform other duties as assigned.