Housing Case Manager

Nooksack Indian Tribe•Deming, WA

9d•$27 - $29

About The Position

The Case Manager works in the Housing Department and reports to the Housing Director. This full-time, non-exempt role assists with implementing compliance procedures for Tribal Housing program participation and develops, implements, and provides required resident training. The position also assists with office management as needed and requires weekend and occasional evening work. The Case Manager manages housing-related services for tenants, monitors compliance with Tenant Agreements and related documents, responds to and documents complaints, maintains participant files, processes office documents, develops an internal resource manual for homebuyers and renters, serves as a liaison between NHA and homebuyers or renters in need, and conducts home visits as needed. Other duties may be assigned. The position requires an associate degree in Social Work or Human Services, or four years of experience directly related to the area of responsibility. A valid Washington State driver’s license, meeting the Tribe’s insurability requirements, and a Low Income Housing Tax Credit Compliance Certification are required. The employee must pass alcohol/drug testing and criminal background checks at hire and periodically during employment. Indian Preference Policy applies.

Requirements

Associate Arts degree from an accredited college or university in Social Work or Human Services, or four years of experience directly related to the area of responsibility.
Ability to follow detailed written and verbal instructions using common sense and understanding.
Ability to handle stressful situations with community members and coworkers in a pleasant, respectful manner.
Ability to understand and compose correspondence effectively.
Effective verbal, written, and mathematical skills necessary to instruct resident training courses.
Basic understanding of NAHASDA and LIHTC programs and regulations.
Maintain confidentiality at all times.
Willingness to upgrade skills as required or requested.
Pass alcohol/drug testing at hire and throughout employment.
Pass a criminal background check at hire and periodically thereafter.
Maintain a valid Washington State driver’s license and meet the Tribe’s insurability requirements; provide a driving abstract at hire.
Hold a Low Income Housing Tax Credit Compliance Certification.
Regularly sit, reach with hands and arms, and talk or hear; reasonable accommodations may be made.

Nice To Haves

Bachelor’s degree preferred.
Two years of experience in basic office procedures.
Two years of experience in basic low-income housing procedures or other low-income family programs.
Computer education and/or working knowledge of Microsoft Word and Excel.
Working knowledge of office machinery such as fax machines and copiers.
Willingness to familiarize oneself with programs providing housing assistance to Nooksack Tribe members.
Familiarity with social service programs available to low-income families.
Ability to work independently.
Strong organizational skills.
Professional grooming and communication skills.
Willingness to accept training to further skills in the Indian Housing profession.

Responsibilities

Monitor residents’ compliance with Tenant Agreements and related documents and assist with compliance issues under applicable policies and procedures.
Manage all aspects of housing-related services for tenants.
Respond to, document, and assist in addressing complaints concerning the peaceful enjoyment, safety, and environmental well-being of program participants or property.
Maintain accurate files for active and inactive Tribal Housing program participants by updating records, documenting, preparing new files, and filing necessary documents.
Process office and interoffice documents needed to serve program participants.
Develop an internal resource manual for homebuyers and renters in need.
Act as a liaison between NHA and homebuyers or renters in need.
Conduct home visits as needed.
Assist with office management duties as necessary.
Develop, implement, and provide required resident training for active participation in Tribal Housing programs.
Perform other duties as assigned.