Housing Case Manager

The Road Home • Salt Lake City, UT

10d • Onsite

About The Position

The Housing Case Manager works on the Housing Case Management Team, providing direct case management to families who have moved out of homelessness and are living in housing throughout Salt Lake County. The role connects families with resources and collaborates with the Case Management Team, other agencies, and community partners to support families in meeting diverse needs. Services are provided in the office, in families’ homes, and while transporting clients in agency vehicles. The work emphasizes Trauma-Informed Care and Housing Focused principles.

The position is based at Palmer Court in Salt Lake City, reports to the Housing Case Management Manager, and is full-time, Monday through Friday, 40 hours per week. It is Grade 6, with a starting rate of $18.90 per hour, and is classified as non-exempt. The role requires regular attendance, a background check and drug screening, and a valid driver’s license. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

• Experience working with diverse and/or vulnerable populations is preferred.
• Bachelor’s degree or equivalent experience is preferred.
• Ability to prioritize and consistently manage multiple tasks.
• Ability to remain calm and professional in high-pressure situations.
• Willingness to be a proactive team member and work both independently and collaboratively.
• Ability to work in stressful situations.
• Strong interpersonal skills and ability to work with diverse populations.
• Ability to provide thoughtful, attentive customer service and handle difficult situations with professionalism, patience, and empathy.
• Basic computer skills, including use of email and spreadsheets.
• Ability to accept supervision, direction, and feedback openly.
• Clear and effective verbal and written communication with clients, coworkers, and supervisors.
• Must pass a pre-employment background check and drug screening.
• Must be at least 21 years old and have a valid, unexpired driver’s license and the ability to drive a vehicle as needed.
• Ability to lift and move items up to 50 pounds, including food boxes and clients’ belongings.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.

Nice To Haves

• Experience working with diverse and/or vulnerable populations.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Work with families receiving long-term rental assistance to help them stabilize their housing and community.
• Use housing-focused and strength-based practices to address each tenant’s unique needs.
• Meet with families in their homes to assess family dynamics, needs, and support.
• Provide services to a caseload of approximately 25 families throughout Salt Lake County.
• Provide program referrals and connect clients with community resources, facilitating access to those resources.
• Provide direct case management, including crisis management, ongoing assessment, goal setting, and problem solving.
• Help clients obtain employment or apply for Social Security benefits.
• Advocate and negotiate on clients’ behalf with property managers.
• Assess children’s needs, make appropriate community referrals, and liaise with schools as needed for supportive services.
• Help tenants get on waitlists for Housing Choice Vouchers, public housing, and other subsidized housing options.
• Attend weekly staff meetings, case staffing, and other assigned meetings.
• Collaborate daily with other departments and promote a healthy team environment.
• Maintain accurate records, case management notes, and statistical data as assigned.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
• Participate in emergency drills and environmental safety activities as required.
• Follow agency security, safety, and sanitation protocols to maintain a clean and secure environment for guests and staff.
• Promote best practices by honoring the diverse backgrounds, identities, and experiences of people served and fostering belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services.
• Maintain healthy boundaries and use trauma-informed approaches in all interactions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health care plan.
• HSA, FSA, and HRA, including reimbursement of part of the deductible.
• 403(b) retirement plan with employer contribution and match.
• Free life insurance for employees.
• Paid time off, including vacation, sick leave, and 12 public holidays.
• One floating holiday per year.
• Free short-term and long-term disability coverage.
• Employee Assistance Program.
• Free training and development.
• Tuition assistance for a wide variety of classes.
• Public Service Loan Forgiveness (PSLF) qualifying agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed