Housing Case Manager

Catholic Charities Archdiocese of Boston•Boston, MA

2d•$25 - $29

About The Position

The Housing Case Manager for CCAB Family Shelters orients families to the 24-hour program upon entry and works with them during their stay to obtain stable, independent housing. The role focuses on motivating and teaching individuals so families can transition from shelter living to independent living with confidence and practical skills. The Housing Case Manager is part of the Case Management Team, with a focus on securing stable, independent housing. The position includes intake and case management, helping residents identify and complete housing applications, accompanying residents to appointments and apartment viewings, and preparing monthly re-housing service plans and 60-day assessments under EOHLC and program guidelines. It also involves maintaining accurate case notes and family records in the ETO system, coordinating entry and exit information with the ETO/ASSIT administrator, and providing stabilization services as needed. The work takes place in a building housing homeless families and involves daily interaction with staff, the public, community members, and families. The role also includes internal and external meetings and trainings. Additional hours, including evenings and weekends, may be needed to cover shifts during weather emergencies or staffing shortages.

Requirements

A minimum of 2 years of prior experience working with clients in a residential program, or a recent successful internship with another residential program.
Good listening skills and proven de-escalation skills.
Ability to work independently and as a team member to accomplish program goals and assist clients.
Strong documentation and organizational skills.
Ability to work additional hours, including evenings and weekends, to help cover shifts during weather emergencies and staff shortages.
Proficient typing skills and competence with computers and Microsoft Office Suite.
Good internet skills for researching program-related information and ability and interest in using an online database for record keeping and reports.
Keen attention to detail and excellent data collection and writing skills.
Ability to lift, pull, and/or push 25 pounds with and without a supportive device.
Valid driver’s license, safe driving record, and ability to drive the agency van as needed.

Nice To Haves

Bachelor’s degree with a concentration in human services or a related area preferred.
Bilingual ability preferred; Spanish or Haitian Creole is a plus.
Experience working with a homeless population preferred.

Responsibilities

Maintain professional boundaries and confidentiality, and review program policies and procedures to ensure compliance.
Complete family intake procedures upon entry in accordance with EOHLC and program guidelines.
Conduct case management meetings twice a week or as needed with the head of household and family members aged 18 or older.
Facilitate meetings with collateral contacts as needed.
Help residents identify and complete housing applications.
Accompany residents to housing appointments, apartment viewings, and other appointments as necessary.
Create monthly re-housing service plans and 60-day assessments in accordance with EOHLC and program guidelines.
Provide stabilization services as needed.
Inform the ETO/ASSIT administrator of family entries and exits.
Enter and address data and other required information in the ETO system as needed.
Use the ETO system for case notes and maintain current documentation and relevant family information in the database.
Attend internal and external meetings and trainings.
Perform other responsibilities as assigned.