Housing Case Manager

Friends of Switchpoint Inc•Saint George, UT

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. The Housing Case Manager provides supportive housing services to homeless individuals and families, develops case plans that promote self-sufficiency, identifies relevant grants and community housing resources, and helps clients find affordable housing within their budgets and applicable grant guidelines. The role also includes other duties as assigned. The position combines office-based, community, and client-facing work, with local travel for client meetings, appointments, and home visits. It is full-time and pays $20 per hour in St. George, Utah.

Requirements

Associate degree required.
Human Services experience required.
Experience working with low-income individuals or families, housing instability, homelessness, or crisis intervention.
Strong documentation, organizational, and time-management skills.
Ability to manage a high caseload in a fast-paced environment.
Strong communication, problem-solving, and advocacy skills.
Ability to remain calm and professional in crisis situations.
Strong interpersonal skills, including the ability to balance compassion, boundaries, and confidentiality.
Knowledge of community resources.
Flexible, adaptable, and collaborative work style.
Proficiency with Microsoft Office, UHMIS, and case management databases; ability to quickly learn new software systems.
Strong digital recordkeeping and data management skills.
Valid Utah Driver’s License required.

Nice To Haves

Case management experience in social services, housing, workforce development, or behavioral health.
Knowledge of trauma-informed, strengths-based, and client-centered practices.
Bachelor’s degree, or equivalent education and experience.
Experience with disabilities.
Bilingual abilities.

Responsibilities

Conduct ongoing client assessments to identify housing barriers, needs, and strengths.
Develop, implement, and monitor individualized housing stabilization and self-sufficiency plans.
Provide ongoing case management through regular client meetings, follow-ups, advocacy, and documentation.
Support employment readiness, job search activities, training referrals, and workforce development as applicable.
Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning.
Connect clients to supportive services such as childcare, transportation, healthcare, education, behavioral health, and community resources.
Monitor client participation and progress toward program goals and outcomes.
Maintain accurate and timely documentation in HMIS and required agency systems.
Collaborate with internal teams and external partners, including landlords, employers, community agencies, and service providers.
Advocate for clients while maintaining professional boundaries and program integrity.
Participate in case conferences, staff meetings, trainings, and clinical supervision.
Ensure compliance with agency, local, state, and federal policies and procedures.
Understand grants and community housing resources available to clients and assist them in locating affordable housing within their budgets and grant guidelines.
Perform other duties as assigned.