Housing Case Manager

Ywca Of Schenectady•Schenectady, NY

About The Position

The Housing Case Manager supports women (trans-inclusive) residing in the YWCA NENY housing program as they work toward stability and independence. Residents may include survivors of domestic violence, people experiencing homelessness or extreme poverty, people living with mental health challenges, individuals in recovery, people returning to the community following incarceration, and others facing barriers to stable housing. The role involves building trusting relationships, helping residents identify goals, connecting them with resources, advocating alongside them, and supporting their progress. The position reports to the Director of Housing, has no supervisory responsibilities, and is classified as non-exempt. It is a full-time position of 40 hours per week. The role includes case management, housing intake and waitlist support, resource referrals, recordkeeping, community-safety activities, group facilitation, appointment transportation, collaboration, and occasional front desk coverage.

Requirements

Associate’s degree in Human Services, Social Work, Psychology, Sociology, or a related field, with 5 or more years of experience in housing services, case management, human services, social services, or a related field; or a high school diploma or GED with 10 or more years of related experience.
Complete all role-required checks.
Hold a clean NYS Driver’s License and be able to drive a non-commercial van.
Have a NYS Driver’s Abstract.
Complete a Defensive Driving course.
Meet the physical requirements of prolonged desk sitting, lifting up to 25 pounds, and occasional bending, standing, reaching, and stair climbing.

Responsibilities

Build trusting relationships with residents and provide housing information, emotional support, referrals, guidance, advocacy, and assistance identifying goals and navigating barriers to stability and independence.
In partnership with the Housing Director, conduct housing intakes, manage the housing waitlist, and assist with Schenectady Coordinated Entry System intakes.
Maintain current knowledge of local social services, housing resources, tenant rights and responsibilities, and YWCA rental procedures to help residents access appropriate services and opportunities.
Complete case management notes, resident files, daily tracking, statistical data, and reports related to homeless services.
Work with the Director of Housing, case management team, and maintenance staff to maintain a safe living environment.
Conduct room checks with another case manager or the Director and assist with room turnover as needed.
Facilitate monthly group activities that promote resident connection, engagement, and well-being.
Provide transportation to appointments using the agency van when needed.
Attend staff and case management meetings and required trainings, contributing to team and program effectiveness.
Provide occasional front desk coverage and perform other duties as assigned to support the program and agency.