HOUSING CASE MANAGER

Care Resource Community Health Centers, Inc.•Miami, FL

About The Position

The Housing Case Manager screens and assesses new clients for HOPWA and other housing stability services, completes applications, determines program eligibility, identifies resources, and refers clients to appropriate housing programs, including Rapid Rehousing. The role follows up on clients’ housing stability and maintains an active caseload as assigned by the manager. The position coordinates referrals within the agency and with external services to help remove barriers to treatment and care. It supports client participation in treatment planning and maintains timely, accurate documentation, progress notes, reviews, electronic records, timesheets, and reports in accordance with agency policies, program guidelines, and performance standards. The Housing Case Manager maintains knowledge of community services, supports billing and reconciliation across designated data systems, and participates in required staff training and agency development activities. The role also follows safety procedures, including hand-washing guidance and assigned responsibilities under the Emergency Code System and Continuity of Operations Plan. Work is usually performed in an office, with some work in patients’ homes, community agency settings, and hospitals.

Requirements

Two years of homeless or social services experience.
HIV/AIDS training and program-related training provided by the State or County must be completed within 90 days of hire.
A bachelor’s degree in public health administration, social services, or a related field, or five years of experience in lieu of a bachelor’s degree.

Nice To Haves

One year of HIV/AIDS experience is preferred.
A bachelor’s degree in public health administration, social services, or a related field is preferred.

Responsibilities

Screen and/or assess new clients for HOPWA and other housing stability services according to the intake schedule.
Complete applications for HOPWA and other housing programs.
Determine eligibility for HOPWA and other housing programs.
Identify resources and refer clients to appropriate housing programs, including Rapid Rehousing.
Follow up on clients’ housing stability, including HOPWA and non-HOPWA housing.
Maintain an average annual active caseload as assigned by the manager.
Act as a liaison to support appropriate referrals within agency programs and to external services, helping remove barriers to treatment and care.
Ensure documentation is timely, accurate, legible, and clear.
Empower clients to participate in treatment planning as needed.
Maintain progress notes and progress reviews in client records according to agency policy, program guidelines, and performance standards.
Enter client information electronically according to agency and departmental guidelines.
Maintain accurate timesheets reflecting time spent working in the program.
Prepare program reports and records as requested by the supervisor and/or manager.
Maintain comprehensive knowledge of community services and apply that knowledge to individual client needs.
Support billing through concurrent documentation of services and budget activities, including reconciling billing across data systems.
Participate in staff training within required timeframes.
Participate in agency or health center developmental activities as requested.
Follow hand-washing guidance from the Centers for Disease Control and Prevention.
Understand and appropriately perform assigned responsibilities in the Emergency Code System and the agency’s Continuity of Operations Plan.
Provide courteous, attentive, competent, and proactive service to internal and external customers; prioritize requests and follow up as needed.
Perform other duties as assigned.