Housing Case Manager

Kitsap Community Resources • Bremerton, WA

2d • $22 - $22 • Onsite

About The Position

The Housing Case Manager provides case management to households experiencing homelessness through Kitsap Community Resources’ Supportive Housing Programs. The role involves meeting with clients, conducting intakes, and building relationships in various settings to support housing stability within program guidelines. Case management activities may include creating stability plans, budgeting, housing searches, landlord mediation, collecting documents, assisting with benefit applications, and crisis intervention.

The case manager works with people facing barriers such as mental health concerns, substance use disorders, eviction history, unemployment, and medical illnesses. The position provides direct services to unhoused, at-risk-of-homelessness, and recently housed people; helps connect households with resources and permanent housing; and collaborates with other service providers to support clients’ goals. The role also delivers Foundational Community Support services to eligible households and completes associated requirements, documentation, reporting, and billing activities.

This is a full-time, non-exempt position with a fixed hourly wage of $21.50, Monday through Friday. It is based in an in-person office setting, including areas open to the public, and may involve commuting for client visits. The position reports to the Supportive Housing Supervisor.

Requirements

• Lived experience; a high school diploma or GED plus at least two years of work experience may be substituted for the educational requirement.
• Demonstrate recognition of and compassion for people with low incomes.
• Awareness and sensitivity to Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA).
• Demonstrated ability to enter, aggregate, and analyze data, including generating accurate and complete reports.
• Demonstrated successful experience preparing and processing documentation according to relevant processes and guidelines, such as purchase requests and requests for payment.
• Valid Washington State Driver’s License.
• Ability to obtain proof of insurability for operating an automobile.
• Ability to pass state and/or federal background checks as determined by the position, before the hire date.
• Ability to build secure, nurturing relationships with client households.
• Cognitive ability to recognize and address safety concerns and to discern accuracy and apply it to work.
• Cognitive and emotional ability to work directly with clients facing homelessness, mental health issues, substance use, or other mental or physical barriers.
• Ability to read, write, and understand English.
• Physical and cognitive ability to operate a motor vehicle.
• Flexibility to manage and work with multiple agency programs.
• Ability to work outside in a variety of weather conditions.
• Ability to meet the position’s physical demands, including intermittent sitting, standing, walking, twisting, and bending; lifting up to 20 pounds; grasping and hand manipulation; and reaching above and below shoulder level.

Nice To Haves

• Multilingual ability, especially Spanish.
• Experience working with individuals facing significant barriers to housing stability, including mental health concerns, substance use disorders, and medical illness.
• Familiarity with resources for low-income or unhoused families and individuals.
• Understanding of the socioeconomic systems that contribute to poverty.
• Ability to use Microsoft Office applications, including Excel, Word, and Outlook.

Responsibilities

• Conduct client visits for each household on the caseload when necessary or when assigned for outreach.
• Deliver Foundational Community Support (FCS) services to qualified households, including submitting reauthorizations before expiration and meeting monthly billing targets.
• Comply with KCR policies and procedures, grant guidelines, and federal and state regulations.
• Maintain accurate recordkeeping and reporting systems, complete follow-up in a timely manner, and perform daily web-based data entry.
• Complete screenings, ongoing assessments, household goals, transitions, and other time-sensitive requirements before deadlines.
• Work with individuals experiencing behavioral health concerns, substance use, and other barriers to housing stability.
• Provide direct services to unhoused, at-risk-of-homelessness, and recently housed individuals.
• Provide information and referrals to support stabilization and the process of locating and moving into permanent housing.
• Develop knowledge of community programs and maintain positive professional relationships with service providers to share information and resources.
• Proactively maintain client communication through appropriate home visits, including visits to hotels and encampments, as well as phone calls and texts; ensure information is communicated to appropriate individuals.
• Collaborate with service providers across agencies to connect individuals with appropriate care and services.
• Use trauma-informed care, motivational interviewing, progressive engagement, and strength-based coaching when working with individuals.
• Help households develop housing stabilization plans and goals.
• Work with individuals, landlords, and community partners to ensure program requirements are met.
• Maintain positive working relationships with staff, participate in a team-oriented approach, and attend required team meetings.
• Keep the immediate supervisor promptly and fully informed of salient information, including prior case notes and suggested courses of action, and take prompt action when necessary.
• Communicate promptly with the supervisor when work activities extend beyond KCR working hours.
• Seek out and participate in presentations, meetings, conferences, training sessions, and workshops, and research related opportunities.
• Communicate regularly with coworkers and the supervisor or manager about wellness levels and awareness.
• Maintain regular and dependable attendance.

Benefits

• Paid vacation, sick, personal holiday, and other time off, including time for life events such as jury duty and bereavement.
• Medical coverage option costing $25 per paycheck.
• Employer-paid dental, vision, life, long-term disability, and short-term disability coverage for the employee; dependent coverage is available through payroll deduction.
• 6.5% employer contribution to a 401(k) after the first 12–18 months of employment.
• Employee Assistance Program.
• Employee Wellness Program.
• Employee Growth & Development Training Programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED