Senior Case Manager- Housing
About The Position
The Senior Housing Case Manager provides leadership and advanced operational support to housing programs. The role supports data management, staff training, team meetings, documentation and compliance, daily program operations, staff schedules and performance, and issue resolution. Working with housing leadership, the Senior Housing Case Manager helps maintain consistent, high-quality services and supports program budgets and reporting. This entry-level supervisor also maintains a caseload, meeting monthly with participants to develop individualized housing support plans, coordinate services, connect participants with community supports, and maintain accurate electronic records. The position provides coverage during staff absences, represents the agency in the community, and reports pertinent concerns to program leadership. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. With assistance from the Assistant Director of Housing, the Senior Housing Case Manager supervises assigned staff and assists with interviewing, hiring, training, work assignment and direction, performance appraisal, employee recognition and discipline, and complaint resolution. Other job-related duties may be assigned, and management may change the position’s duties.
Requirements
- Meet the stated education and experience requirement through one of the listed pathways: a bachelor’s degree in child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing, plus two years of qualifying experience; or NYS licensure and current registration as an RN with a bachelor’s degree and two years of qualifying experience; or CASAC credential and two years of qualifying experience; or bachelor’s-level education or higher in any field with five years of experience working directly with people with behavioral health diagnoses.
- Qualifying experience includes providing direct services to people with serious mental illness, developmental disabilities, alcohol or substance abuse, co-occurring disorders, or the geriatric population; or linking people with serious mental illness, developmental disabilities, or alcohol or substance abuse to a broad range of services essential to successful community living.
- A master’s degree in the stated related fields may substitute for up to one year of experience.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Responsibilities
- Collect and maintain program data in evolve, CAIRS, HMIS, and other reporting systems, as assigned.
- Train new housing case managers.
- Facilitate team meetings and provide training addressing concerns identified through audits and spot checks.
- Work within program budgets.
- Address day-to-day questions and issues in accordance with agency and oversight-agency policies and procedures.
- Review, evaluate, and support further development of housing staff’s individualized housing support plans.
- Support the Assistant Director of Housing and Community Services Manager with daily program operations and completion of assigned tasks.
- Oversee assigned staff schedules and timecards and assist with annual reviews.
- Work with housing leadership to solve problems and stay current on policies, procedures, and documentation requirements.
- Cover case manager absences and vacancies to ensure continuity of care.
- Provide guidance to other case managers as needed.
- Represent the agency at community meetings, as assigned.
- Collect data for statistical purposes.
- Report illnesses, accidents, unusual events, staff difficulties, repair needs, and other pertinent information to the Assistant Director of Housing.
- Meet monthly with each participant on the caseload to provide housing case coordination.
- Develop written, individualized housing support plans based on participants’ strengths and needs using the “Golden Thread” methodology.
- Connect participants with services and supports needed to avoid homelessness, including rehabilitation, behavioral health, primary care, social, and employment supports.
- Coordinate treatment with providers as necessary.
- Help participants address obstacles to stable housing and other social determinants of health.
- Maintain electronic health record documentation in accordance with agency requirements.
- Monitor and maintain high standards of service delivery and protect client confidentiality.
- Follow agency policies and procedures in all program areas.
- Assist with staff interviewing, hiring, training, work assignment and direction, performance appraisal, employee rewards and discipline, and resolving complaints and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
