Senior Case Manager, Housing Intake Services

The People Concern•Los Angeles, CA

9d•Onsite

About The Position

The Senior Case Manager, Housing Intake Services supports the Program Manager, Housing Intake Services in overseeing and coordinating intake operations for individuals referred to housing programs. As a lead resource for the Intake team, this role provides mentorship, training, quality assurance support, and guidance on complex client cases. It requires advanced knowledge of housing subsidy programs, eligibility requirements, housing authority application processes, and program compliance standards. Working with a high degree of independence, the Senior Case Manager ensures timely and accurate housing applications, supports staff development, monitors program quality, and fosters partnerships with housing authorities, property management companies, and community stakeholders. The role helps promote efficient lease-up processes, turnover units, and positive client outcomes. The position is full-time, non-exempt, and non-management. It is 100% onsite at The Nest, 222 South Hill St., 7th Floor, Los Angeles, CA 90012, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The work environment combines field-based work and an indoor office environment, with frequent travel throughout Los Angeles County and occasional meetings, trainings, and community events at other locations.

Requirements

At least three years of experience providing case management, housing navigation, or supportive services to people experiencing homelessness, mental illness, substance use disorders, or other complex needs.
High school diploma, GED, or equivalent.
Demonstrated knowledge of housing subsidy programs, housing authority application processes, eligibility requirements, and supportive housing programs.
Strong understanding of Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care principles.
Ability to train, coach, mentor, and support staff while fostering a positive, collaborative team environment.
Strong problem-solving, organizational, and decision-making skills, with the ability to work independently and manage competing priorities.
Computer proficiency, including experience with databases and Microsoft Office applications.
Valid California Driver's License, reliable vehicle, current automobile insurance, and acceptable driving record.

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, or a related field.
Experience conducting file reviews, quality assurance activities, and program compliance monitoring.
Skills in data collection, analysis, and reporting.

Responsibilities

Ensure outreach, intake, and assessment documentation is completed within required timelines and complies with HSH Intensive Case Management Services requirements.
Review and support screening of newly referred clients to ensure eligibility requirements are met.
Complete and review housing authority applications and supporting documentation for accuracy, completeness, and timely submission.
Guide and consult with Intake Case Managers on housing eligibility, subsidy requirements, and application processes.
Serve as a lead resource for staff on complex client situations, program requirements, and problem resolution.
Conduct quality assurance reviews of client files, applications, assessments, and documentation for compliance with agency, funder, and regulatory requirements.
Audit housing subsidy and voucher applications, including HACLA, LACDA, Brilliant Corners, and property management applications.
Monitor file maintenance practices and support staff in maintaining audit-ready physical and electronic client records.
Assist with onboarding and training new Intake staff and provide ongoing coaching and mentorship.
Support development and implementation of intake procedures, workflows, and best practices to improve efficiency and service delivery.
Enter, review, and monitor data in CHAMP, HMIS, RMS, and other required databases for accuracy and reporting compliance.
Manage complex or escalated client cases and collaborate with internal and external partners to resolve barriers to housing placement.
Ensure clients determined ineligible for services have appropriate supporting documentation and are linked to alternative resources when appropriate.
Lead or participate in special projects, program enhancements, and continuous quality improvement initiatives.
Use a client-centered approach incorporating Motivational Interviewing, Harm Reduction, Housing First, and Trauma-Informed Care principles.
Coordinate appointments, transportation, and follow-up services to help clients obtain necessary documents and complete housing applications.
Provide direct client transportation when necessary to support housing stabilization and reduce access barriers.
Communicate with housing authorities, property managers, service providers, funders, and community partners.
Collaborate with multidisciplinary teams and participate in staff meetings, case conferences, supervision, and training activities.
Assist the Program Manager with operational oversight, reporting, workflow management, and implementation of new policies and procedures.
Maintain client confidentiality and comply with HIPAA and applicable federal, state, and local regulations.
Ensure adherence to agency, department, and program policies and procedures.