Aps Supervisor

Arizona Department of Administration • Chandler, AZ

2d • Onsite

About The Position

The APS Supervisor works in the Arizona Department of Economic Security’s Division of Aging and Adult Services, Adult Protective Services unit, in Chandler, Arizona. The role directs and supervises a work unit of APS professional and support staff to ensure compliance with federal and state requirements and agency policies for receiving and evaluating reports of abuse, neglect, or exploitation of vulnerable and incapacitated adults age 18 and older. The supervisor ensures staff follow requirements for protective services and filing petitions when necessary, and provides community awareness and education about APS, mandatory reporting law, and the APS Appeals Process and Registry.

The position collaborates with other agencies and community organizations, responds to concerns about casework, and approves or denies case actions and documentation, leave accounting, and client-service expenditures and travel. The supervisor may serve as acting Program Manager. In-state travel is required, and the role may require longer shifts or after-hours coverage when necessary.

Requirements

• Knowledge of federal and state statutes and DES/DAAS regulations, policies, and procedures related to reporting vulnerable-adult maltreatment.
• Knowledge of case management and social work practices and principles, including aging and elder rights, psychological abuse, perpetrator characteristics, and adult maltreatment.
• Knowledge of client and service-delivery systems and statewide community resources.
• Knowledge of management and supervisory techniques.
• Skills in oral and written communication, active listening, conflict resolution, team building, and analyzing and assessing statistical data and reports.
• Ability to manage, plan, and organize staff assignments and workload; write clear, concise, accurate reports; and work with at-risk adults and diverse ethnic groups in the community.
• Meet one of the stated experience and education pathways: a bachelor’s degree in social work, rehabilitation, criminal justice, or a closely related field plus 2 years of professional case management/investigation experience; 1 year as a Human Services Specialist 3 in Arizona State Government; or 4 years of professional case-activity experience, including intake, needs assessment, service planning, and monitoring and evaluation.
• Possess and retain a current, valid, class-appropriate driver’s license when operating a motor vehicle on state business, complete required driver training, and maintain an acceptable driving record. Employees using a personally owned vehicle for state business must maintain required liability insurance.
• Successfully pass background and reference checks, including searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
• Have a valid, unrestricted Level One fingerprint clearance card.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) if newly hired as a State employee.
• Be willing to work longer shifts or provide after-hours coverage when necessary.

Nice To Haves

• Supervisory experience.

Responsibilities

• Provide leadership, mentoring, coaching, and direct supervision to subordinate staff.
• Complete performance appraisals, authorize leave, approve time cards, recommend and issue disciplinary action as appropriate, and conduct one-on-one meetings as needed.
• Monitor and review staff work products and achievements.
• Evaluate workflow and develop process-improvement plans, working with staff to identify needed changes to workflow or procedures.
• Assign investigation and support-service cases and use database reports to monitor casework activities and determine appropriate action.
• Travel in-state as needed for state business.
• Provide technical advice and assistance to staff and ensure case activities comply with applicable statutes, policies, and procedures.
• Identify and resolve case-related issues.
• Respond to case participants, DES administration and staff, and the public; research and address escalated concerns, complaints, and questions about cases.
• Prepare reports, correspondence, and other assignments, and communicate with management about policy, program, or employee issues.
• Provide community awareness and education regarding APS’s role, responsibilities, mandatory reporting law, and the APS Appeals Process and Registry.
• Collaborate and network with agencies, groups, and organizations in service delivery.
• Approve or deny case actions and documentation, leave-time accounting, and expenditures for client services and travel.
• Serve as acting Program Manager as necessary.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Arizona State Retirement System participation
• Long-term disability plan
• 10 paid holidays per year
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
• Deferred compensation plan
• Wellness plans
• Tuition reimbursement
• Stipend opportunities
• Infant at Work Program
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager