APS SUPERVISOR

Arizona Department of Administration • Chandler, AZ

3d • Onsite

About The Position

The Department of Economic Security, Division of Aging and Adult Services, is seeking an experienced and highly motivated APS Supervisor. The division supports at-risk Arizonans in meeting basic needs and living safely, with dignity and independence. This position directs and supervises an Adult Protective Services work unit, ensuring compliance with federal and state statutes, rules, regulations, policies, and procedures governing reports of abuse, neglect, or exploitation of vulnerable and incapacitated adults aged 18 and older. The supervisor ensures staff follow requirements for protective services and petitions when necessary; provides community education about APS responsibilities, mandatory reporting law, the APS Appeals Process, and the Registry; collaborates with agencies and community organizations; and addresses community concerns related to casework. The position approves or denies case actions and documentation, leave accounting, and client-service expenditures and travel, and may serve as acting Program Manager. In-state travel is required. Flexibility to work longer shifts or provide after-hours coverage may be necessary.

Requirements

• Bachelor’s degree in social work, rehabilitation, criminal justice, or a closely related field and two years of professional case management or investigation experience, including intake, needs assessment, service planning, and monitoring and evaluation; OR one year as a Human Services Specialist 3 in Arizona State Government; OR four years of professional experience providing those case activities.
• Knowledge of federal and state statutes and DES/DAAS regulations, policies, and procedures related to reporting vulnerable-adult maltreatment.
• Knowledge of case management and social work practices and principles, including aging and elder rights, psychological abuse, perpetrator characteristics, and adult maltreatment.
• Knowledge of client and service-delivery systems and statewide community resources.
• Knowledge of management and supervisory techniques.
• Skills in oral and written communication and active listening.
• Skills in conflict resolution and team building.
• Skills in analyzing and assessing statistical data and reports.
• Ability to manage, plan, and organize staff assignments and workload.
• Ability to write clear, concise, and accurate reports.
• Ability to work with adults at risk and interact with diverse ethnic groups in the community.
• Current, valid, class-appropriate driver’s license required for employees operating a motor vehicle on State business; required driver training and acceptable driver’s-license record checks are also required. Employees using a personal vehicle for State business must maintain required liability insurance.
• Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
• Subject to searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
• Must have a valid, unrestricted Level One fingerprint clearance card.
• Must successfully complete E-Verify.
• Must be willing to work longer shift hours or provide after-hours coverage if necessary.

Nice To Haves

• Supervisory experience.

Responsibilities

• Provide leadership, mentoring, coaching, and direct supervision to subordinate staff; complete performance appraisals, authorize leave, approve time cards, recommend and issue disciplinary action as appropriate, conduct one-on-ones as needed, and monitor staff work products and achievements.
• Evaluate workflow and develop process-improvement plans; work with staff to identify needed workflow or procedure changes; assign investigation and support-service cases; and use database reports to monitor casework and determine appropriate action.
• Provide technical advice and assistance to staff, ensure case activities comply with federal and state statutes and APS policies and procedures, and identify and resolve case-related issues.
• Respond to case participants, DES administration and staff, and the public; research and address escalated concerns, discuss specific situations with participants, and take appropriate action on complaints.
• Prepare reports, correspondence, and other assignments; consult and communicate with management about policy, program, or employee issues.
• Provide community awareness and education about APS roles and responsibilities, mandatory reporting law, and the APS Appeals Process and Registry.
• Collaborate and network with agencies, groups, and organizations in service delivery; respond to community concerns about casework.
• Approve or deny case actions and documentation, leave time accounting, and expenditures for client services and travel; serve as acting Program Manager as necessary.
• Travel in-state for work as needed.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition reimbursement.
• Stipend opportunities.
• Infant at Work Program.
• Rideshare and public transit subsidy.
• Career advancement and employee development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager