Resident Service Coordinator

First Key Homes•Broomfield, CO

10d

About The Position

The Resident Service Coordinator is a field-based position and a vital link between departments and an extension of the property management team. The role helps maintain homes to high standards, manages vacant inventory, and builds meaningful connections with residents. Frequent driving is required, and a company-issued fleet vehicle is provided. The coordinator conducts move-in orientations, helps residents feel informed and welcomed, performs light cleaning and maintenance, audits products and inventory, and completes routine inspections of vacant homes. The role also manages lockbox access, performs occupancy checks, makes utility payments in person, and delivers documents to local municipalities. The employee must comply with applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws related to real estate or leased properties. Additional duties may be assigned based on company needs.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of applicable local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and real estate or leased properties.
Knowledge of sales and marketing principles and methods, including product demonstrations, sales techniques, and sales control systems.
Knowledge of customer service principles and processes, including assessing customer needs and evaluating customer satisfaction.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.
Ability to work weekends, overtime, and holidays as needed.
Ability to work indoors and outdoors in all types of weather, sit or stand for several hours at a time, and climb stairs multiple times each day.
Ability to interact with the public.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in customer service or sales.
Experience working in a fast-paced, high-growth company.
Proficiency in reading and writing Spanish.

Responsibilities

Conduct move-in orientations and explain home features and benefits to new residents.
Provide residents with information to support a positive move-in experience.
Perform light cleaning inside and outside properties.
Complete routine light maintenance, such as changing light bulbs and air filters.
Audit products and inventory.
Conduct routine inspections, including bi-weekly inspections of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Comply with applicable local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and real estate or leased properties.
Travel throughout the assigned market.