Marketing & Sales Representative
Lutheran Life Villages • Fort Wayne, IN2d
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Marketing & Sales Representative
Lutheran Life Villages•Fort Wayne, IN
About The Position
The Marketing & Sales Representative builds relationships with prospective residents and their families, guides them through the decision-making process, and helps them choose Lutheran Life Villages. The role supports seniors and their families by providing information and service that helps them make informed decisions. The representative generates and follows up on leads, educates prospects about the community and its lifestyle, responds to inquiries, and manages sales activities and related paperwork. The position works with Assisted Living Community teams and other LLV campuses to assess prospective residents’ needs and coordinate appropriate service solutions. It also supports sales goals, reporting, events, and coverage for teammates when needed.
Requirements
- High school diploma and some vocational or college coursework in business, marketing, or a related field.
- At least three years of related experience; a bachelor’s degree in marketing, social sciences, business, or a related field may substitute for two years of experience.
Nice To Haves
- Previous experience in a lifestyle-focused retirement community.
- Previous sales experience.
Responsibilities
- Generate and follow up on leads through in-person tours, phone calls, email outreach, marketing campaigns, and walk-in inquiries.
- Educate prospects about the community as a lifestyle-focused protective umbrella of living for seniors, including traditional and advanced deposit structures and their benefits.
- Respond to inquiries from prospective members, families, and advisors; provide information, answer questions, address objections, and close sales.
- Interview prospective members and review their records for approval; complete and manage applications, contracts, financial reports, lead tracking, and sales reports.
- Review prospective members’ levels of care with them and the Assisted Living Community team to determine the best fit within LLV.
- Prepare and review sales, lead, and activity reports.
- Collaborate with the RL Assisted Living Community team; track RSVPs, make reminder calls, and attend informational, sales, and lifestyle events.
- Meet sales goals, manage expenses, and work within the established sales budget.
- Initiate and maintain contact with prospective members, referral sources, and others.
- Partner with outside consultants for required programs and training.
- Track lead sources and complete required lead-tracking reports.
- Learn LLV services to offer the full continuum of care and cross-train to cover teammates during leave or PTO.
- Coordinate with all LLV campuses to provide service solutions for prospects.
- Support LLV’s mission, vision, values, and policies, and perform responsibilities professionally and ethically.
- Protect confidential information belonging to clients, team members, residents, and vendors.
- Perform related essential duties as required by the VP of Sales and Marketing and complete other assigned duties.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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