Counter Sales Representative

FleetPride•Alabaster, AL

About The Position

The Counter Sales Representative provides customer service by phone and in person through sales of heavy-duty parts. The role identifies customer needs, checks part availability, and supports profitable sales for FleetPride. The representative answers product questions, helps customers locate and obtain parts, and follows company procedures for pricing, warranties, returns, credits, and charge sales. The position also involves maintaining product knowledge and keeping counter and display areas orderly.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain requested heavy-duty parts for customers by phone or in person.
Suggest related parts to provide full service.
Locate and obtain ordered parts from the central warehouse or branch.
Set sales prices in accordance with company procedures.
Handle warranty claims and defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.