Counter Sales Representative
About The Position
McCann is seeking a motivated, results-driven Counter Sales Representative to serve counter and phone customers and support the branch's day-to-day operations. The position focuses on identifying customers’ parts, product, and service needs; answering inquiries; providing timely solutions; and driving sales by recommending related products and communicating promotions. The role also contributes to employee, customer, and visitor safety and includes training new hires. The role’s stated time allocation is 50% customer interaction, 30% operations, 10% winning culture, and 10% back office. McCann describes its purpose as serving contractors and municipalities with the supplies, equipment, and support needed to complete their work, and its approach as exceeding expectations through integrity, respect, reliability, and urgency.
Requirements
- Bilingual in Spanish.
- At least 2 years of inside sales, retail, or related experience, or equivalent education and experience.
- High school diploma or GED.
- Sales and customer service skills.
- Ability to manage multiple tasks while building strong customer relationships.
- Strong sense of urgency and commitment to exceptional customer service and satisfaction.
- Excellent customer relationship-building skills.
- Outgoing, friendly personality.
- A can-do attitude, tenacity, and willingness to go the extra mile.
- Excellent verbal and written communication, interpersonal skills, professionalism, and integrity.
- Ability to collaborate with internal teams.
Nice To Haves
- Familiarity with construction equipment, construction processes, and tools.
- Passion for the construction industry or willingness to learn about it.
- Experience at an equipment or auto dealership, Big Box retail, or warehouse.
Responsibilities
- Engage with counter and phone customers to identify parts, product, or service needs, respond to questions, and provide timely, quality solutions.
- Drive sales by identifying related products or add-on extensions and informing customers about product promotions.
- Determine appropriate ways to resolve problems while maintaining customer satisfaction and adherence to company policies.
- Contribute to the safety and well-being of employees, customers, and visitors.
- Train new hires and help manage day-to-day branch operations.
- Handle tasks including selling OEM parts, writing up orders, responding to phone inquiries, warehousing inventory, and maintaining records.
Benefits
- Competitive salary and eligibility for a bonus program.
- Opportunities for growth.
- Health benefits.
- 401(k) with company match.
- Paid time off and holiday pay.
- Professional development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
