Counter Sales Representative

US LBM • Levelland, TX

4d

About The Position

The Counter Sales Representative assists customers and contractors with the sales process in a retail environment. The role takes orders at the counter, answers questions, and receives payment for customer orders. It also supports product selection, showroom operations, inventory, and—where needed—yard and warehouse work or location-specific services.

Requirements

• High School Diploma or GED.
• Excellent customer service skills and strong oral and written communication skills.
• Professional demeanor, attention to detail, and strong observation skills.
• Ability to multitask and perform basic mathematical calculations; ability to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or the construction industry.
• Good interpersonal and customer relations skills and vendor knowledge.
• Ability to read and understand blueprints.
• Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales or rulers, mechanical tools, inventory, and inventory control.
• Ability to drive and walk throughout yards, plants, and offices; computer literacy with Microsoft Office products and the Trend system.
• Ability to work Saturday and evening schedules as required.
• A valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Nice To Haves

• 1–3 years of building material knowledge and sales experience preferred.

Responsibilities

• Greet customers and assist with questions about merchandise, product locations, pricing, and promotions.
• Process customer sales through the cash register and accept payments according to company procedures.
• Respond to customer inquiries about product selection, orders, prices and quotations, complaints, and delivery or installation schedules; follow up with customers.
• Help scheduled and walk-in showroom customers select products and use the appropriate forms to document selections.
• Purchase special products and obtain information about pricing, specifications, uses, and availability.
• Attend assigned training and meetings to increase knowledge of the product offering.
• Create accurate and complete invoices, work orders, and sales tickets; enter customer orders, pricing, and other data into the computer system.
• Issue refunds or credits with manager approval when necessary.
• Bag, box, or wrap merchandise and prepare packages as needed.
• Maintain register cash levels and calculate and record transaction totals.
• Maintain the showroom's appearance and physical condition, including cleaning and dusting products and displays and maintaining doors, floors, windows, ceilings, restrooms, and workstations.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.
• Operate forklifts, company vehicles, or other material-handling equipment when required, after completing required training and authorization and in accordance with policies and regulations.
• Assist with yard and warehouse operations, including receiving, returns, stocking, and organization, as needed.
• Perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
• Perform other duties as assigned, comply with company policies and standards, adhere to workplace safety commitments, and complete assigned training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED