Counter Sales Representative

US LBM•Gatesville, TX

About The Position

The Counter Sales Representative assists customers and contractors with the sales process in a retail environment. The role takes counter orders, answers questions, helps customers select products, and receives payment for orders. It also supports showroom operations, maintains accurate sales records, keeps the showroom organized and stocked, and may assist with yard and warehouse work or location-specific services. The position requires adherence to company procedures, workplace safety standards, and assigned training.

Requirements

High school diploma or GED.
Commitment to excellent customer service and strong oral and written communication skills.
Professional demeanor, attention to detail, observational skills, and ability to multitask.
Good mathematical skills; ability to use a calculator and computers and perform basic mathematical calculations.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Interpersonal and customer-relations skills and vendor knowledge.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales/rulers, mechanical tools, inventory, and inventory control.
Computer literacy with Microsoft Office products and the Trend system.
Ability to drive and walk throughout yards, plants, and offices.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required depending on location and job responsibilities.

Nice To Haves

1–3 years of building material knowledge and sales experience preferred.

Responsibilities

Greet customers and respond to questions about merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and delivery or installation scheduling; provide follow-up as needed.
Help scheduled and walk-in showroom customers select products and maintain accurate selection records using appropriate forms and processes.
Process sales and payments through the cash register using approved payment methods; maintain proper cash levels and record transaction totals.
Create accurate invoices, work orders, and sales tickets; enter customer orders and pricing data into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom; clean and dust products and displays, maintain sales-floor and stockroom inventory levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after required training and authorization, in compliance with company policies and regulations.
Attend assigned training and meetings to maintain and expand product knowledge.
May provide location-specific services such as cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with policies and standards, uphold workplace safety commitments, and complete assigned training.