Entry Level Medical Sales

Rehab Medical•Fayetteville, GA

About The Position

The Patient Care Representative (PCR) supports patients through the mobility equipment process, from initial intake through equipment approval. The PCR coordinates communication, scheduling, and documentation so patients can receive medical equipment efficiently and with excellent service. Success is measured by timely follow-ups, accurate documentation, and communication that supports patient satisfaction and process efficiency. The role is part of Rehab Medical’s Sales Team. Rehab Medical provides complex rehab technology and custom mobility solutions. The company describes itself as headquartered in Indianapolis, Indiana, and says it has helped more than 250,000 people over its 20-year history.

Requirements

Bachelor’s degree.
Intermediate computer skills.
Exceptional interpersonal skills and ability to develop relationships.
Ability to maintain confidentiality.
Excellent verbal and written communication skills.
Ability to work independently, with attention to detail and strong organization.
At least two years of administrative support experience.

Responsibilities

Contact new patients within 24 hours of referral, complete the Intake Questionnaire, and initiate the mobility equipment process.
Act as the patient’s main point of contact, explain the process, and obtain the patient’s commitment to proceed.
Verify insurance coverage or refer the verification task to Business Support.
Complete intake within five business days; escalate unreachable patients after five days to a Manager or Sales Representative for potential order cancellation, and document ongoing contact attempts when phone tag occurs.
Coordinate and schedule required Face-to-Face physician, Physical or Occupational Therapy, and, for complex orders, Assistive Technology Professional evaluations.
Schedule each evaluation step within three business days and complete the scheduling process within 20 days; involve a manager if scheduling exceeds 20 working days.
Work with Sales Representatives and Assistive Technology Professionals to resolve scheduling delays and maintain continuity of patient care.
Support Sales Representatives with documentation and paperwork, including attaching or faxing documents and assisting with paperwork processes.
Follow up with physician offices to ensure forms are completed and received, as agreed with the Sales Representative and Sales Manager.
Ensure final documentation is faxed to the doctor in a timely manner.
Keep patients informed of their status and next steps, providing updates at least every five business days or more often when significant changes occur.