Outside Sales Representative

Genuine Parts Company•Greenville, MI

About The Position

The Outside Sales Representative, referred to in the posting as a Sales Pro, promotes NAPA products and services while expanding business with new and existing customers. This self-motivated, customer-centric role focuses on winning new customers, closing deals, and sustaining customer relationships after the sale. The representative works with local store leadership and manufacturer representatives to grow sales, improve program offerings, and build customer knowledge. The role also includes customer education, presentations, and responsive service to resolve questions and concerns.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (eight feet), using a stool or ladder when necessary; stand and walk for an entire work shift; and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership capabilities, including clear and proactive communication; motivating and inspiring others; focusing on outcomes and customer success; forward thinking and balanced decision-making; inclusive leadership; developing talent; providing ongoing feedback; and building trust across the organization.
Alignment with the values of serve, perform, influence, respect, innovate, and team.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align solutions with NAPA’s offerings.
Work with manufacturer representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and connect them through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA products and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.