Counter Sales Representative - HSC

Genuine Parts Company•Orlando, FL

About The Position

Under close supervision, the Counter Sales Representative provides quality customer service and support at a key location in the retail and service business segment. The role supports location sales by assisting customers face-to-face, applying product knowledge, troubleshooting customer problems, and finding creative solutions. The representative works with the Solutions Center Manager and outside sales group to develop and grow the business, helps maintain the location, and contributes to following safety guidelines. Customer service and value-added support are focal points of customer interactions.

Requirements

Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination.
Positive attitude.
Willingness to learn and be hands-on.
Ability to use hand tools and shop equipment.
Ability to work in a fast-paced environment.
Ability to meet deadlines and manage time effectively.
Experience with Microsoft Office.
Comfort in a consultative transaction atmosphere.

Nice To Haves

Knowledge of different hoses and thread configurations.
Basic mechanical or technical inclination.
Basic industrial sales experience.
Basic hydraulic knowledge.

Responsibilities

Support location sales by providing first-class customer service to the local market.
Assist customers face-to-face using familiarity with and knowledge of products.
Troubleshoot customer problems and provide creative solutions.
Identify and build customer assemblies.
Maintain knowledge of how to use all equipment.
Work closely with the Solutions Center Manager and outside sales group to develop and grow the business.
Assist the team with overall maintenance of the location.
Help ensure all safety guidelines are followed.
Maintain key customer relationships.
Make customer service and value-added support a focal point of every interaction.
Perform other duties as assigned.