Route Relief Sales Representative

Community Coffee•Fort Worth, TX

1d•Onsite

About The Position

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. The role ensures uninterrupted customer service by delivering products, maintaining inventory, and promoting customer satisfaction when the regular Route Sales Representative is absent. Work is on-site and requires daily travel between a company location and customer establishments. The representative may serve approximately 20–30 customers per day.

Requirements

High school diploma or equivalent; a passing score on an aptitude test is required in lieu of a high school diploma or equivalent.
At least 1 year of customer service or sales experience.
At least 21 years of age.
Valid driver’s license; a CDL may be required based on location.
Acceptable driving record.
DOT medical certification.
Successful completion of a pre-employment physical.

Nice To Haves

Route sales and cold calling experience in a Direct Store Delivery (DSD) environment.
COVID vaccination may be required depending on customer requirements for route access.
For internal candidates, experience with Community Coffee, even if unrelated, may fulfill the experience requirement at the hiring manager’s discretion and with Human Resources approval.

Responsibilities

Collaborate with the Sales Manager to plan route relief schedules in advance.
Deliver products, equipment, and supplies to existing customers during assigned relief periods.
Solicit additional product purchases from current customers to drive sales.
Collect customer payments and manage daily route bank deposits.
Load and maintain accurate truck inventory for each customer visit.
Maintain product freshness and appropriate shelf presentation.
Provide consistent service and support to maintain high customer satisfaction.
Maintain and service coffee brewing equipment at customer locations.
Record and update accurate sales, inventory, and delivery information.
Participate in trade shows and special events to promote company products.
Perform routine vehicle maintenance and keep the truck clean.
Perform additional duties as necessary.