Route Relief Sales Representative

Community Coffee•Fort Worth, TX

2d•Onsite

About The Position

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. The role ensures uninterrupted customer service when the regular Route Sales Representative is absent by delivering products, maintaining inventory, and promoting customer satisfaction. It involves daily travel between the company location and customer establishments and is performed on-site. The representative services and sells to approximately 20–30 customers per day, maintains coffee brewing equipment, handles customer payments and route deposits, and records sales, inventory, and delivery information. The role may also include participating in trade shows and special events, maintaining the vehicle, and performing other duties as necessary.

Requirements

High school diploma or equivalent; a passing score on an aptitude test is required in lieu of a high school diploma or equivalent.
At least 1 year of customer service or sales experience.
At least 21 years of age.
Valid driver’s license; a CDL may be required based on location.
Acceptable driving record.
DOT medical certification.
Successful completion of a pre-employment physical.
COVID vaccination may be required depending on customer requirements for route access.
Internal candidates may meet the experience requirement through Community Coffee experience, even if unrelated, at the hiring manager’s discretion with Human Resources approval.

Nice To Haves

Route sales and cold calling experience in a Direct Store Delivery (DSD) environment.

Responsibilities

Collaborate with the Sales Manager to plan route relief schedules in advance.
Deliver products, equipment, and supplies to existing customers during assigned relief periods.
Solicit additional product purchases from current customers to drive sales.
Collect customer payments and manage daily route bank deposits.
Load and maintain accurate truck inventory for each customer visit.
Maintain product freshness and appropriate shelf presentation.
Ensure high levels of customer satisfaction through consistent service and support.
Maintain and service coffee brewing equipment at customer locations.
Record and update accurate sales, inventory, and delivery information.
Participate in trade shows and special events to promote company products.
Perform routine vehicle maintenance and keep the truck clean.
Perform additional duties as necessary.