Practice Manager Jobs

About The Position

Requirements

• Bachelor’s degree in a health-related field, such as nursing, health administration, or health care management, or an equivalent combination of education and experience demonstrating the required knowledge and skills.
• Minimum of 3 to 5 years of experience in healthcare management; community health experience is preferred.
• Experience supervising diverse staff and managing operational budgets.
• Knowledge of medical office procedures, insurance, billing practices, and electronic health records.
• Excellent leadership, communication, and interpersonal skills.
• Ability to take initiative and proactively analyze and solve problems across multiple clinic departments.
• Ability to cultivate inclusive and equitable working relationships with coworkers and community members.
• Ability to advocate for people of all ethnicities, genders, ages, and backgrounds.
• Flexibility to adapt to changing or stressful conditions, including unanticipated schedule changes.
• Adequate written and verbal communication skills to communicate coherently and professionally with patients and coworkers.
• Computer literacy in internet use and the Windows environment, including Outlook, Word, and Excel.
• Ability to work onsite Mondays through Fridays during the hours of 7:45 a.m. and 5 p.m.
• Ability to work occasional Saturdays, if required.
• For remote work, ability to use a private home workspace where screens and conversations cannot be seen or overheard, with a secure, password-protected home internet connection that is not shared or public Wi-Fi.
• Ability to read, write, speak, and comprehend English fluently as needed for essential job functions, including patient communication, documentation, and safety-related instructions.
• With or without reasonable accommodation, ability to sit or stand, often for prolonged periods, and carry or lift objects up to 20 pounds.
• Up-to-date immunizations as required for the role, subject to medical or religious exemption requests in accordance with applicable law and NeighborHealth Center policy.

Nice To Haves

• Experience in a community health setting.

Responsibilities

• Oversee the front office, medical assistant, nursing, and interpretation services teams.
• Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and the staffing and operations dashboard.
• Ensure the Electronic Medical Record is operational and accurately captures required data and records.
• Monitor data for clinical performance metrics.
• Collaborate with providers to develop appropriate and effective templates that meet productivity goals.
• Supervise and be accountable for daily practice operations, including clinic flow from check-in to check-out, coordination with billing to support optimal collections, and staff occupational health and safety.
• Interact with patients as needed and document and follow policies and procedures for incidents and grievances.
• Collaborate with the Chief Medical Officer to guide clinical compliance and best practices and implement them operationally.
• Work with the COO to implement organizational and operational strategies.
• Manage clinic finances, provide input for budget preparation, and ensure costs are controlled.
• Participate in strategic planning, goal setting, procedure development and implementation, and compliance with and achievement of goals and procedures.
• Promote staff growth in leadership, clinical excellence, patient-centered care, education, and organizational involvement.
• Work with Human Resources on hiring, onboarding, and offboarding team members.
• Direct new-hire training and deploy training, retraining, and skills documentation to maintain team performance.
• Hold routine department meetings to support efficient clinic and department workflow.
• Receive input on, review, and report on team-member performance.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA, and HIPAA requirements.
• Resolve staff conflicts and patient complaints.
• Promote employee motivation, retention, and engagement through ongoing coaching and teamwork.
• Troubleshoot staff issues and proactively establish lasting changes and procedures to prevent future issues.