Licensed Practice Manager

AEG Vision•Melbourne, FL

1d•Onsite

About The Position

At AEG, the Licensed Practice Manager is the primary on-site leader responsible for creating a consistent, patient-centered, high-performing practice environment. The role leads through people, processes, service, technology, and business execution, and works closely with the Optometrist and Field Leadership to align clinical services, develop the team, maintain operational consistency, support patient handoffs, grow the practice, and achieve business goals. The manager supports daily patient flow, staffing, scheduling, labor planning, service execution, and operational priorities. They set clear expectations, coach and develop team members, reinforce patient care and service standards, and respond to patient and operational needs throughout the day. The role also reviews performance results and trends, identifies opportunities and risks, and partners with the District Manager on sales, margin, payroll, profitability, patient experience, operational goals, and practice growth. The Licensed Practice Manager supports training, company initiatives, technology adoption, process changes, and evolving digital workflows, including AI-enabled tools. They ensure accuracy in systems, transactions, benefit workflows, documentation, orders, reporting, communication, and service follow-through, while supporting company policies, compliance, asset protection, loss prevention, confidentiality, and operational standards. Other duties may be assigned by the field leader.

Requirements

At least 3 years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
High school diploma or equivalent.
State licensure.
Optical dispensing experience.
Optical technical knowledge or comparable healthcare, retail, or service leadership experience.
Ability to lead, coach, develop, and hold team members accountable.
Ability to guide team members across multiple practice functions and experience levels.
Strong communication, coaching, observation, and follow-up skills.
Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
Ability to connect business results to team behaviors, patient care, and operational execution.
Ability to think strategically and identify specific behaviors, process gaps, and coaching opportunities.
Ability to manage competing priorities in a fast-paced patient care environment.
Ability to learn software quickly and support team adoption of current and future practice technology.
Adaptability in supporting evolving systems, tools, and AI-enabled technology.
Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams.

Nice To Haves

Business, hospitality, healthcare, optical, or management education; equivalent experience may be considered.
Optician certification.

Responsibilities

Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency.
Serve as the primary on-site floor leader, supporting team alignment, patient needs, service recovery, and real-time operational priorities.
Set clear expectations and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
Partner with the Optometrist on exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
Lead, coach, develop, recognize, and hold team members accountable for performance, patient care standards, service behaviors, and role expectations.
Support new-hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
Reinforce patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers affecting patient experience or business performance.
Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
Partner with the District Manager on sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
Communicate business priorities to the practice team and connect results to behavior, patient care, and operational execution.
Use reports, observations, and trend data to identify opportunities in patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
Learn and adapt to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
Support team adoption of systems, software updates, workflow changes, and AI-enabled tools.
Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
Share best practices and support initiatives that improve practice performance, patient care, team development, and operational consistency.
Perform other duties as needed and assigned by the field leader.