Practice Manager

Chewy•Atlanta, GA

About The Position

Chewy Vet Care is seeking a full-time Practice Manager to join its Healthcare Practice Team and support the launch of its new veterinary practices. The role helps manage practice operations and supports paraprofessional staff in implementing policies and procedures and using integrated technology. The Practice Manager works with regional and corporate leadership to support and continually develop the practice team, oversee staff operational performance, and coordinate team schedules. The Practice Manager helps maintain a customer- and team-member-centric environment focused on personalized, patient-centered veterinary care. The position may require some travel.

Requirements

At least 3 years of experience as a Practice Manager in practice.
Experience mentoring and leading others.
Ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal and written communication, observational, and analytical skills.
Ability to thrive in a fast-paced, self-starter environment.
Meet the qualifications for the CVPM designation.

Nice To Haves

Successful completion of the CVPM program and current certification.
Two years of supervised experience with veterinary radiation machines.

Responsibilities

Support paraprofessional staff in implementing policies and procedures, using integrated technology, and managing practice operational functions.
Work with regional and corporate leadership to support and continuously develop the practice team.
Manage staff operational performance and coordinate team work schedules.
Conduct staff reviews, address staff concerns, and mentor team members in their career development.
Lead inventory cycle counts and coordinate inventory needs requests.
Engage with clients to ensure they receive treatment and resolve conflicts or complaints.
Ensure equipment and the clinic are maintained and OSHA guidelines are followed.
Guide the team in following Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improve performance.
Communicate clearly and respectfully with clients and team members.
Serve as a PIMS administrative super-user and assist team members with the technology.
Responsibly manage the practice's pharmacy holdings.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Oversee operating, safety, and compliance procedures required by applicable law and Chewy Vet Care processes and policies.