Assistant Practice Manager

Dermatology and Aesthetics Center of Utah•Centerville, UT

11d

About The Position

The Assistant Practice Manager supports the Physician Owner and oversees administrative operations at a dermatology practice. The role assists with supervising and training medical office personnel, supporting patient-facing administrative work, monitoring front-office workflows and provider schedules, addressing patient concerns, and helping identify and implement process improvements. The Assistant Practice Manager also coordinates clinical staff scheduling with the Lead Medical Assistant, provides coverage for front- or back-desk roles as needed, helps maintain the facility, and serves as acting manager with Advanced Practitioners when the Physician Owner is absent, as designated. This is a full-time, Monday–Friday position. Candidates need at least two years of experience in a medical, dental, or med-spa office setting. An associate’s degree or higher is required.

Requirements

At least two years of experience in a medical, dental, or med-spa office setting.
Associate’s degree or higher.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office, Teams, practice management software, and accounts payable software.
Ability to multitask and prioritize in a fast-paced environment.
Knowledge of insurance verification, patient scheduling, and front-office operations.
Professional demeanor and commitment to patient-centered service.
Familiarity with electronic health record (EHR) systems and medical billing processes.

Nice To Haves

Experience in dermatology or a specialty practice such as plastics, ophthalmology, OB/Gyn, or cosmetic dentistry.
Prior experience in a lead or supervisory administrative role.
Coursework in healthcare administration, business, or a related field.

Responsibilities

Assist in supervising medical office personnel, including staff scheduling, training, and performance support.
Develop working knowledge of administrative positions to facilitate training new hires.
Support daily administrative operations, including patient scheduling, check-in/check-out, insurance verification, and payment collection.
Develop knowledge of health insurance practices and payments to help patients understand their accounts.
Meet periodically with the billing director for training on payment systems and insurance changes.
Monitor front-office workflows for efficiency, accuracy, and adherence to practice protocols.
Review provider schedules weekly to evaluate patient volumes, identify opportunities to increase visits, and minimize no-shows and lost patient volume.
Address patient concerns and service issues in a timely and professional manner.
Support the Physician Owner in identifying inefficiencies and process opportunities and assist with implementing improvements.
Coordinate with the Lead Medical Assistant to schedule clinical staff and support smooth patient flow and communication.
Provide coverage for front- or back-desk roles during staff absences or peak times.
Participate in staff meetings, training sessions, and quality improvement initiatives.
Serve as acting manager with Advanced Practitioners in the Physician Owner’s absence, as designated.
Coordinate with the Building Manager to maintain facilities and arrange repairs as needed.
Perform other related duties as needed.