Assistant Practice Manager

Lightwave Dental•Henrico, VA

About The Position

The Assistant Practice Manager (APM) assists the Practice Manager with the dental practice’s day-to-day operations and helps ensure established procedures and protocols are followed. The APM helps maintain a capable, trained, and self-motivated team of staff and doctors who understand and uphold the practice’s purpose and vision. When the Practice Manager is absent, the APM has full authority to act in their place.

Requirements

A minimum of one year of experience in a dental or related field.
Two to three years of supervisory or management experience in a dental or similar field.
Knowledge of dental terminology.
Knowledge of dental office procedures.
Knowledge of insurance plans and claims processing.
Knowledge of Microsoft Office 365.
Communication skills.
Demonstrated effective leadership, training, written and verbal communication, interpersonal, and presentation skills to drive results.
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, prevent future issues, and resolve recurring defects.

Nice To Haves

Bachelor’s or Associate’s degree, or an equivalent combination of education and experience.

Responsibilities

Foster strong working relationships among staff and assist the Practice Manager in addressing concerns.
Work with the Practice Manager on recruitment, training, onboarding, team development, retention, and performance management.
Monitor key practice performance metrics, forecast results, meet or exceed budget and production expectations, balance financial records, and help ensure the practice passes financial audits.
Respond efficiently to patient and doctor needs and inquiries.
Help ensure delivery of quality dental care to patients.
Ensure all areas of the dental practice are customer-ready.
Monitor the schedule to effectively schedule staff.
Assist with accurately and promptly completing and submitting HR and payroll documents, including new-hire and termination forms and employee changes; ensure employees verify and sign their own payroll time sheets.
Conduct regular staff meetings and daily morning huddles with the Practice Manager, supporting communication, organization, updates, information-sharing, teaching, and staff development.
Resolve patient issues in accordance with company policies and procedures.
Perform additional tasks as assigned to achieve practice and organizational goals.
Serve as the on-site HIPAA contact.
Audit daily follow-up and track missing items each day.
Assist with marketing and practice-promotion activities to attract new patients and educate them about specialty services.
Provide marketing support as a media liaison and update the webpage and social media spotlights.
Learn from the Practice Manager and develop the ability to perform all Practice Manager tasks.
Participate in educational opportunities, read professional publications, maintain professional networks, and participate in professional organizations.