Assistant Practice Manager

Integrated Dermatology•Centerville, UT

12d

About The Position

The Assistant Practice Manager supports the Physician Owner and practice operations by helping supervise medical office personnel and promoting efficient, accurate front-office workflows. The role supports staff scheduling, training, and performance; assists with patient scheduling, check-in and check-out, insurance verification, and payment collection; and helps patients understand their accounts. The position also monitors provider schedules and patient volumes, addresses patient concerns, and assists with identifying and implementing process improvements. The Assistant Practice Manager coordinates with the Lead Medical Assistant to support clinical staffing and patient flow, provides front- or back-desk coverage when needed, participates in staff meetings, training, and quality improvement initiatives, and serves as acting manager with Advanced Practitioners in the Physician Owner’s absence when designated. The role also coordinates facility repairs with the Building Manager and performs other related duties as needed. This is a full-time, Monday–Friday position. Candidates must have at least two years of experience in a medical, dental, or med-spa office setting. An associate’s degree or higher is required.

Requirements

At least 2 years of experience in a medical, dental, or med-spa office setting.
Associate’s degree or higher.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office, Teams, practice management software, and accounts payable software.
Ability to multitask and prioritize in a fast-paced environment.
Knowledge of insurance verification, patient scheduling, and front-office operations.
Professional demeanor and commitment to patient-centered service.
Ability to thrive in a high-energy, fast-paced work environment.

Nice To Haves

Experience in dermatology or a specialty practice such as plastics, ophthalmology, OB/Gyn, or cosmetic dentistry.
Prior experience in a lead or supervisory administrative role.
Familiarity with electronic health record (EHR) systems and medical billing processes.
Coursework in healthcare administration, business, or a related field.

Responsibilities

Assist in supervising medical office personnel to ensure maximum efficiency, including staff scheduling, training, and performance support.
Develop a working knowledge of administrative positions to facilitate training new hires.
Support administrative staff with patient scheduling, check-in and check-out, insurance verification, and payment collection.
Develop knowledge of health insurance practices and payments to help patients understand their accounts.
Meet periodically with the billing director for training on payment systems and insurance changes.
Monitor front-office workflows for efficiency, accuracy, and adherence to practice protocols.
Review provider schedules weekly to assess patient numbers and opportunities to increase visits while minimizing no-shows and lost patient volume.
Address patient concerns and service issues in a timely and professional manner.
Support the Physician Owner in identifying inefficiencies and process opportunities and assist with implementing improvements.
Coordinate with the Lead Medical Assistant to schedule clinical staff and support smooth patient flow and communication.
Provide front- or back-desk coverage as needed during staff absences or peak times.
Participate in staff meetings, training sessions, and quality improvement initiatives.
Serve as acting manager with Advanced Practitioners in the Physician Owner’s absence, as designated.
Coordinate with the Building Manager to maintain facilities and arrange necessary repairs.
Perform other related duties as needed.