Assistant Practice Manager

River Run Dental•Henrico, VA

About The Position

The Assistant Practice Manager assists the Practice Manager with the day-to-day operations of a dental practice and helps ensure that proper procedures and protocols are followed. The role supports a capable, trained, self-motivated team of staff members and doctors who understand and uphold the practice’s shared purpose and vision. The Assistant Practice Manager has full authority to act in place of the Practice Manager when the Practice Manager is absent.

Requirements

A minimum of one year of experience in a dental or related field.
Two to three years of supervisory or management experience in a dental or similar field.
Knowledge of dental terminology.
Knowledge of dental office procedures.
Knowledge of insurance plans and claims processing.
Knowledge of Microsoft Office 365.
Communication skills.
Effective leadership, training, written and verbal communication, interpersonal, and presentation skills to drive results.
Critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, find solutions, prevent future issues, and resolve recurring defects.

Nice To Haves

Bachelor’s or associate’s degree, or an equivalent combination of education and experience.

Responsibilities

Foster strong working relationships among staff members and help the Practice Manager address concerns.
Work with the Practice Manager on recruitment, training, onboarding, team development, retention, and performance management.
Monitor key practice performance metrics, forecast results, meet or exceed budget and production expectations, balance financial records, and ensure the practice passes financial audits.
Respond efficiently to patient and doctor needs and inquiries.
Help ensure the delivery of quality dental care to patients.
Ensure all areas of the dental practice are customer-ready.
Monitor the schedule to effectively schedule staff.
Assist the Practice Manager with accurately and promptly completing and submitting HR and payroll documents, including new-hire and termination forms and employee changes; ensure employees verify and sign their own payroll timesheets.
Conduct regular staff meetings and daily morning huddles with the Practice Manager to foster communication, provide updates, share information, teach, and develop staff.
Resolve patient issues in accordance with company policies and procedures.
Perform additional tasks as assigned to help achieve practice and organizational goals.
Serve as the on-site HIPAA contact person.
Audit daily follow-up and track missing items.
Assist with marketing and practice promotion activities to attract new patients and educate them about specialty services.
Provide marketing support by serving as a media liaison and updating the webpage and social media spotlights.
Learn from the Practice Manager and develop the ability to perform all Practice Manager tasks.
Participate in educational opportunities, read professional publications, maintain personal networks, and participate in professional organizations.