Practice Manager

Keplr Vision•Sacramento, CA

About The Position

The Practice Manager is responsible for ensuring patients receive high-quality care and serves as the primary resource for resolving most patient and employee issues. The role provides immediate guidance and supervision to practice staff and works closely with optometrists to support an exceptional patient experience, high standards of care, and efficient workflows. The Practice Manager oversees practice operations, staff development, customer service, financial performance, compliance, product and inventory management, and cost of goods. The reporting structure depends on practice alignment; the position may report to the Lead OD, Director of Operations, or Area Manager.

Requirements

Excellent customer service skills and professional presentation.
At least 2 years of retail management or supervisory experience; optical experience is preferred.
General understanding of operations and processes, with strong business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to solve problems, exercise sound judgment, and demonstrate attention to detail.
Understanding of optometric business processes and strategic development.
Ability to manage and prioritize multiple tasks and meet deadlines.

Nice To Haves

Optical experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD to ensure an exceptional patient experience.
Lead, coach, inspire, and develop staff to deliver outstanding customer service; serve as a role model to the team.
Work with ODs to uphold patient-care standards and improve workflow efficiency.
Monitor practice operations and provide on-the-job training and support to team members.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber employees.
Ensure compliance with billing requirements, staff conduct expectations, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.
Resolve most patient and employee issues and provide immediate guidance to staff.