Practice Operations Manager

Shared Practices Group•Warwick, RI

3d•Onsite

About The Position

Shared Practices Group (SPG) is a fast-growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, overseeing daily performance, coaching the team toward revenue goals, and managing the patient experience from first call through treatment outcomes. The role is responsible for monthly collection targets, excellent patient service, regulatory compliance, team leadership, and contributing to practice growth and profitability. It oversees the Sales Consultant, Dental Assistants, and Lab Technicians. This is an in-office Monday–Friday position, 8:00 a.m.–5:00 p.m.

Requirements

3–5 years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge.

Responsibilities

Own the daily pacing sheet and monitor the collections needed to meet targets.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify upgrade candidates in advance and coach the consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate wins, address performance gaps, and keep the team focused on outcomes.
Oversee daily office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly KPIs using the practice scorecard.
Support inventory management and ordering as needed.
Recruit, train, and coach staff; coordinate coverage; conduct performance reviews; and support ongoing development.
Foster a culture of accountability, energy, and results.
Ensure excellent patient service from consultation through post-treatment and step in to complete consultations when needed.
Manage patient records and appointment flow, and address patient concerns professionally and promptly.
Oversee collections and meet monthly revenue targets; take responsibility for the practice's P&L.
Manage accounts receivable and payable and daily and monthly closings in Open Dental.
Monitor expenses and identify cost-effective solutions.