Practice Operations Manager
About The Position
Shared Practices Group is a growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and owning the patient experience from first contact through treatment outcomes. The role is responsible for meeting monthly collection targets, delivering excellent patient service, maintaining compliance, leading and motivating the dental team, and contributing to practice growth. It has responsibility for sales leadership, daily operations, team development, patient experience, and financial management. The position oversees the Sales Consultant, Dental Assistants, and Lab Technicians. This is an in-office, Monday through Friday position from 8:00 a.m. to 5:00 p.m. The listed salary is $65,000–$75,000 per year.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Own the daily pacing sheet and track collections needed to meet targets.
- Monitor monthly accounts payable and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, establish call targets, and track conversion.
- Improve upgrade performance by identifying candidates and coaching consultation strategies.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, address performance gaps, and keep the team focused on results.
- Oversee day-to-day office operations to promote efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly key performance indicators using the practice scorecard.
- Support inventory management and ordering when needed.
- Recruit, train, and coach staff; schedule coverage; conduct performance reviews; and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure excellent patient service from consultation through post-treatment and complete consultations when needed.
- Manage patient records and appointment flow, and address patient concerns professionally and promptly.
- Oversee collections and work toward monthly revenue targets.
- Manage profit and loss responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
Benefits
- Competitive base salary.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
