Practice Operations Manager

Shared Practices Group•Chattanooga, TN

7d•Onsite

About The Position

Shared Practices Group (SPG) is a growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and overseeing the patient experience from the first call through treatment outcomes. The role is responsible for meeting monthly collection targets, delivering excellent patient service, maintaining legal and operational compliance, leading the dental team, and contributing to marketing and growth strategies. The position oversees the Sales Consultant, Dental Assistants, and Lab Technicians. It is an in-office role scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Three to five years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge is preferred.

Responsibilities

Own the daily pacing sheet and track the amount that must be collected each day to stay on target.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify upgrade candidates in advance and coach the consultation strategy to improve upgrade performance.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
Oversee daily office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly key performance indicators through the practice scorecard.
Support inventory management and ordering as needed.
Recruit, train, and coach staff; schedule coverage to support production goals; conduct performance reviews and ongoing development; and foster accountability and results.
Ensure excellent patient service from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns professionally and promptly.
Oversee collections and work toward monthly revenue targets; take responsibility for profit and loss; manage accounts receivable and payable and daily and monthly closings in Open Dental; and monitor expenses for cost-effective solutions.