Practice Operations Manager
About The Position
Shared Practices Group (SPG), a dental implant organization with more than 40 practices across the U.S., is hiring a Practice Operations Manager to lead the daily performance and business operations of a dental practice focused on dentures and implant dentistry. The role combines sales strategy, performance coaching, operational leadership, and responsibility for meeting monthly collection targets. The manager oversees the patient experience, compliance, team performance, practice profitability, and growth. The position is in-office Monday through Friday, 8:00 a.m. to 5:00 p.m. The manager supervises the Sales Consultant, Dental Assistants, and Lab Technicians.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Own the daily pacing sheet and monitor collections needed to meet targets.
- Monitor monthly accounts payable and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
- Improve upgrade performance by identifying candidates and coaching consultation strategy.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate successes, troubleshoot performance gaps, and maintain focus on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly key performance indicators using the practice scorecard.
- Support inventory management and ordering as needed.
- Recruit, train, and coach staff; coordinate schedules and coverage; conduct performance reviews and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure an excellent patient experience from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns promptly and professionally.
- Oversee collections and monthly revenue targets, with profit-and-loss responsibility.
- Manage accounts receivable and payable and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
Benefits
- Competitive base salary of $65,000–$75,000 per year.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
