Practice Operations Manager
About The Position
Shared Practices Group (SPG) is a growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and owning the patient experience from first call through final outcome. The role combines sales strategy, performance coaching, and operational leadership, with responsibility for meeting monthly collection targets. The manager is responsible for excellent patient service, compliance with legal regulations, leading and motivating the dental team, and contributing to marketing and growth strategies. The role oversees the Sales Consultant, Dental Assistants, and Lab Technicians.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Manage the daily pacing sheet and track collections needed to stay on target.
- Monitor monthly AP and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
- Identify upgrade candidates and coach the consultation strategy.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly KPIs through the practice scorecard.
- Support inventory management and ordering when needed.
- Recruit, train, and coach staff; coordinate coverage; conduct performance reviews; and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure exceptional patient service from consultation through post-treatment and complete consultations when needed.
- Manage patient records and appointment flow, and address patient concerns professionally and promptly.
- Oversee collections and meet monthly revenue targets, with P&L responsibility.
- Manage accounts receivable and payable, and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
Benefits
- Competitive base salary.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
