Manager Practice Operations - Family Practice/Pediatrics

Nebraska Methodist Hospital•Omaha, NE

1d•Onsite

About The Position

The Manager Practice Operations is responsible for the daily operations of assigned clinical areas and staff, including performance improvement, compliance with accreditation standards, budget management, and quality outcomes. The role develops, implements, maintains, and enforces departmental programs, policies, procedures, and protocols, and ensures required documentation is maintained for safety, environmental, infection-control, and regulatory compliance. The manager monitors performance against established standards and targets, identifies variances, and takes action to address them. This position is based at Methodist Physicians Clinic in Elkhorn, Omaha, Nebraska, and is scheduled Monday through Friday, 8 a.m. to 5 p.m. The manager oversees clinical staff and clinic operations, supports hiring and onboarding, addresses patient and customer complaints, manages clinic finances and resources, and works with the Director of Practice Operations to improve performance and operational efficiency. The role may require travel to various locations and regular visits to clinic sites when managing multiple locations.

Requirements

Bachelor's degree in Nursing, Healthcare Administration, Business Administration, a related field, or an equivalent combination of education and experience.
At least three years of experience in a clinic or healthcare setting.
At least two years of experience overseeing a group of people, including some combination of hiring, firing, assigning work, orienting, training, evaluating, disciplining, coaching or mentoring, negotiating or interpreting conflicts, and influencing significant outcomes; alternatively, four years of experience performing most of the listed technical-expert, mentoring, training, work-prioritization, staff-guidance, and performance or disciplinary input duties.
Able to organize and perform multiple tasks, solve problems, and prioritize work assignments.
Advanced interpersonal and customer-service skills to communicate effectively with staff, physicians, administrators, patients, visitors, and vendors.
Ability to mentor, supervise, delegate, and evaluate.
Able to read, write, and understand written reports and documents.
Able to travel to various locations.
Knowledge of possible hazards to patients during treatment and necessary precautionary measures.
Knowledge of advanced management principles and basic accounting or finance.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to collaborate with diverse stakeholders and advocate for and influence change.
Ability to determine and instruct others in determining the proper length and intensity of individual treatments.
Ability to interact tactfully and effectively with physically and mentally disabled patients.
Ability to maintain work reports and prepare periodic treatment reports.
Skills in patient evaluation and application of treatment.
Skills in developing and facilitating presentations.

Nice To Haves

American Heart Association or American Red Cross Basic Life Support (BLS) certification is preferred.

Responsibilities

Manage the day-to-day operations of clinical staff.
Work with the Director of Practice Operations to develop clinic and staff performance goals and objectives.
Interview and select new staff and oversee clinic onboarding.
Supervise staff and complete performance evaluations and corrective actions.
Implement company policies.
Conduct regular site visits when managing multiple clinic locations.
Act as a liaison for referring physicians, patients, and families.
Maintain clinic relationships and satisfaction among providers, leadership, and staff.
Serve as the first point of contact for patient and customer complaints; investigate and resolve operational complaints in a timely manner.
Review clinic operations and work with the Director of Practice Operations to propose and implement processes that reduce costs, increase revenue, or improve efficiency.
Maintain knowledge of regulatory, licensure, compliance, and accreditation requirements for clinic staff, and partner with appropriate departments when compliance issues or renewals arise.
Perform other duties as assigned.
Manage clinic finances, including purchasing, expenses, and personnel management.
Determine priorities and allocate resources appropriately.