Practice Operations Manager

Shared Practices Group • Birmingham, AL

2d • Onsite

About The Position

Shared Practices Group is a fast-growing dental implant organization with more than 40 practices across the U.S., focused on dentures and implant dentistry. Its mission is to expand access to life-changing full-arch care. The organization describes its culture as energetic, high-performing, tight-knit, and centered on putting the team first.

The Practice Operations Manager leads the dental practice as a business, driving daily performance, coaching the team toward revenue goals, and owning the patient experience from the first call through treatment outcomes. The role combines sales strategy, performance coaching, and operational leadership, with responsibility for meeting monthly collection targets. The manager also supports compliance, team leadership, marketing and growth strategies, and the practice’s reputation, profitability, and long-term success.

Requirements

• 3–5 years of experience in a leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

• Dental knowledge.

Responsibilities

• Own the daily pacing sheet and track the collections needed to stay on target.
• Monitor monthly accounts payable and identify production gaps and opportunities.
• Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
• Identify upgrade candidates in advance and coach the consultation strategy.
• Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
• Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
• Oversee day-to-day office operations to support efficiency and patient satisfaction.
• Implement and maintain policies, procedures, and compliance standards.
• Track and report weekly key performance indicators using the practice scorecard.
• Support inventory management and ordering when needed.
• Recruit, train, and coach staff; coordinate coverage to support production goals; conduct performance reviews and ongoing development; and foster accountability and results.
• Ensure exceptional patient service from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns professionally and promptly.
• Oversee collections and ensure monthly revenue targets are met.
• Manage profit-and-loss responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental.
• Monitor expenses and identify cost-effective solutions.
• Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.

Benefits

• Competitive base salary.
• Medical, dental, and vision benefits.
• Company-paid life insurance.
• 401(k).
• Paid holidays, vacation, and sick time.
• Leadership development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed