Practice Operations Manager

Shared Practices Group•Durham, NC

4d•Onsite

About The Position

Shared Practices Group (SPG), a dental implant organization with more than 40 practices across the United States, is hiring a Practice Operations Manager to lead the daily performance of a dental practice focused on dentures and implant dentistry. The manager is responsible for patient experience, compliance, team leadership, operational performance, and meeting monthly collection targets. The position combines sales strategy, performance coaching, and operational leadership, with direct influence on the practice’s reputation, profitability, and long-term success. This in-office role is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The Practice Operations Manager oversees the Sales Consultant, Dental Assistants, and Lab Technicians. The stated salary is $65,000–$75,000 per year. Shared Practices Group offers healthcare benefits, company-paid life insurance, a 401(k), paid time off, and leadership development and career growth opportunities.

Requirements

3–5 years in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge is preferred.

Responsibilities

Own the daily pacing sheet and determine collection needs to stay on track.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify upgrade candidates in advance and coach the consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes.
Oversee daily office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly key performance indicators through the practice scorecard.
Support inventory management and ordering as needed.
Recruit, train, and coach staff; coordinate coverage to support production goals; conduct performance reviews and ongoing development; and foster accountability and results.
Ensure excellent patient service from consultation through post-treatment and complete consultations when needed.
Manage patient records and appointment flow, and address patient concerns professionally and urgently.
Oversee collections and work toward monthly revenue targets; manage profit and loss responsibility.
Manage accounts receivable and payable and daily and monthly closings in Open Dental.
Monitor expenses and identify cost-effective solutions.