Practice Operations Manager

Shared Practices Group • Springdale, AR

3d • Onsite

About The Position

The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and managing the patient experience from first contact through treatment outcomes. The role is responsible for meeting monthly collection targets and contributes directly to the practice’s reputation, profitability, and long-term success by providing excellent patient service, ensuring regulatory compliance, and leading and motivating the dental team.

This in-office position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The manager oversees the Sales Consultant, Dental Assistants, and Lab Technicians. The stated salary range is $65,000–$75,000 per year.

Requirements

• 3–5 years of experience in a leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

• Dental knowledge.

Responsibilities

• Own and maintain the daily pacing sheet, identifying the collections needed to stay on track.
• Monitor monthly AP and proactively identify production gaps and opportunities.
• Partner with the Smile Consultant to plan daily callbacks, set call targets, and track conversions.
• Drive upgrade performance by identifying candidates in advance and coaching consultation strategy.
• Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes.
• Oversee day-to-day office operations to support efficiency and patient satisfaction.
• Implement and maintain policies, procedures, and compliance standards.
• Track and report weekly KPIs using the practice scorecard.
• Support inventory management and ordering when needed.
• Recruit, train, and coach staff.
• Schedule and coordinate coverage to support production goals.
• Conduct performance reviews and support ongoing staff development.
• Foster a culture of accountability, energy, and results.
• Ensure exceptional patient service from consultation through post-treatment.
• Complete consultations when needed.
• Manage patient records and appointment flow.
• Address patient concerns professionally and urgently.
• Oversee collections and ensure monthly revenue targets are met.
• Manage profit and loss responsibilities.
• Manage accounts receivable and payable and daily and monthly closings in Open Dental.
• Monitor expenses and identify cost-effective solutions.
• Oversee the Sales Consultant, Dental Assistants, and Lab Technicians.

Benefits

• Full healthcare benefits, including medical, dental, and vision.
• Company-paid life insurance.
• 401(k).
• Paid holidays, vacation, and sick time.
• Leadership development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed