Practice Operations Manager
About The Position
Shared Practices Group (SPG) is a growing dental implant organization with more than 40 practices across the United States focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and overseeing the patient experience from first contact through treatment outcomes. The role is responsible for meeting monthly collection targets, delivering excellent patient service, maintaining compliance with legal regulations, motivating the dental team, and contributing to practice growth. The manager oversees daily office operations, revenue and financial performance, team development, and patient care processes. The role supervises the Sales Consultant, Dental Assistants, and Lab Technicians. This is an in-office, Monday–Friday position scheduled from 8:00 a.m. to 5:00 p.m.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Own the daily pacing sheet and track the collections needed to meet goals.
- Monitor monthly accounts payable and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
- Identify upgrade candidates and coach consultation strategies to improve upgrade performance.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly key performance indicators through the practice scorecard.
- Support inventory management and ordering as needed.
- Recruit, train, and coach staff; coordinate scheduling and coverage; conduct performance reviews and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure excellent patient service from consultation through post-treatment and complete consultations when needed.
- Manage patient records and appointment flow, and address patient concerns professionally and promptly.
- Oversee collections and work toward monthly revenue targets.
- Maintain profit and loss responsibility; manage accounts receivable and payable and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
- Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.
Benefits
- Competitive base salary.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
- A culture that values innovation, ownership, and patient-centric care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
