Practice Operations Manager
About The Position
Shared Practices Group (SPG), a growing dental implant organization with more than 40 practices across the U.S., is seeking a Practice Operations Manager to lead the daily operations and business performance of a dental practice. The manager drives revenue and monthly collection targets, coaches the team, and oversees the patient experience from the first call through post-treatment. The role also supports compliance, practice growth, marketing efforts, and the long-term success of the practice. This is an in-office, Monday–Friday position, scheduled from 8:00 a.m. to 5:00 p.m.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Own and monitor the daily pacing sheet to keep collections on track.
- Monitor monthly AP and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversions.
- Identify candidates for upgrades and coach consultation strategies.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly KPIs using the practice scorecard.
- Support inventory management and ordering when needed.
- Recruit, train, and coach staff; coordinate scheduling and coverage; conduct performance reviews and ongoing development; and foster accountability and results.
- Ensure excellent patient service from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns promptly and professionally.
- Oversee collections and monthly revenue targets, maintain P&L responsibility, manage accounts receivable/payable and daily and monthly closings in Open Dental, and monitor expenses for cost-effective solutions.
- Oversee the Sales Consultant, Dental Assistants, and Lab Technicians.
Benefits
- Competitive base salary of $65,000–$75,000 per year.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
- A culture that values innovation, ownership, and patient-centric care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
