Practice Operations Manager

CRIT•San Antonio, TX

12h

About The Position

The Practice Operations Manager oversees daily clinical and administrative operations to support efficient, high-quality patient care across Patient Services, Therapy, Clinical, and other departments at CRIT. In collaboration with the Manager of Rehabilitation, this role oversees the Patient Services department, including front desk functions, scheduling, billing, credentialing, and medical assistant support. The manager coordinates front-line operations and staff, supports facilities-related activities with the facilities technician, supervises and evaluates assigned team members, and ensures compliance with applicable requirements. The role provides oversight of revenue cycle management, operational and financial performance, patient and operational records, facilities, and the center’s safety and sanitation. The manager reviews operational data and reports, identifies issues and improvement opportunities, and coordinates follow-up with internal teams and external partners. The position may require work after hours, including weekends and holidays, and travel to meetings, training sessions, or other business-related events. The work environment is generally office-based and sedentary, with extended periods at a keyboard or workstation. Physical activities may include standing, walking, bending, climbing, and assisted lifting of objects up to 25 pounds. The position uses personal computing equipment, a telephone, a multifunction printer, and a calculator, and may involve limited exposure to environmental conditions such as dust, odors, humidity, temperature extremes, noise, wetness, and vibrations.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or equivalent.
Five years of medical office experience.
Valid Texas driver license.
Knowledge of Microsoft Office programs.
Ability to use Microsoft Excel to organize, analyze, reconcile, and report information.
Working knowledge of medical billing and revenue cycle management.
Active listening, reading comprehension, speaking, service orientation, writing, coordination, critical thinking, social perceptiveness, time management, active learning, and judgment and decision-making skills.
Oral comprehension and expression, speech recognition, written comprehension and expression, problem sensitivity, and selective attention.
Ability to travel to and from meetings, training sessions, or other business-related events.
Ability to perform light physical activities, including carrying, pushing, pulling, climbing, balancing, standing, stooping, kneeling, crouching, crawling, walking, and assisted lifting of objects and materials up to 25 pounds.
Manual dexterity and ability to reach, bend, and use a two-step stool while safely lifting and lowering boxes.

Nice To Haves

Master’s degree in Healthcare Administration or equivalent.

Responsibilities

Oversee the efficient day-to-day operation of the center through communication, follow-up, and coordination across departments.
Lead, manage, and support Patient Services Supervisors, Patient Services team members, and the Medical Assistant team; establish expectations, monitor performance, address operational issues, and ensure timely completion of responsibilities.
Oversee the revenue cycle management process, including authorizations, charge capture, billing, claims, denials, payment posting, collections, accounts receivable, aging accounts, and credentialing.
Monitor internal and outsourced billing, revenue cycle management, and credentialing performance, identifying and addressing issues.
Review and analyze revenue cycle, financial, operational, billing, productivity, and scheduling reports; identify trends, variances, discrepancies, and opportunities for improvement, and follow up with internal staff and external partners.
Monitor key performance indicators, including productivity, patient volume, scheduling, cancellations and no-shows, authorizations, billing, collections, and accounts receivable.
Prepare required operational KPI reports for grants and other organizational reporting, ensuring accuracy, completeness, and timely submission.
Maintain accurate patient and operational records and ensure compliance with HIPAA, HITRUST, PCI, CRIT requirements, and other applicable regulations.
Identify and implement process improvements related to efficiency, productivity, patient access, revenue cycle performance, and organizational growth.
Maintain effective communication across the center and serve as a resource for operational questions and concerns.
Oversee assigned facilities operations, including maintenance requests, building access, cleaning, room setups, safety, security, facilities vendors, and coordination with the facilities technician.
Help ensure the center is safe, clean, secure, and appropriate for patients, families, visitors, and team members; oversee cleaning schedules and compliance with environmental, health, and safety regulations.
Maintain accurate internal and external medical records and patient account information.
Complete and follow up on patient quality and satisfaction surveys.
Attend meetings and maintain effective communication with all areas of the center.

Benefits

In-house mentorship and professional development support, clinical in-services, CEUs, and a dedicated CEU fund with extra PTO for continuing education.
Reasonable productivity standards, mindful weekly evaluation caps, and protected documentation time on Friday afternoons.
Company-issued tablet.
Accrued PTO starting at 80 hours per year for new team members, increasing with tenure.
17 paid holidays, including a two-week winter break over Christmas and New Year’s.
Paid time off for parental and family leave, jury duty, bereavement, graduations, and weddings.
Yearly team-building retreat, quarterly potlucks, and holiday celebrations.
Health insurance with 80% of premiums covered for employees and their families.
Fully employer-paid short-term disability, long-term disability, and life insurance.
Supplemental insurance options.
403B retirement plan.
Salaried position with consistent pay.