Practice Manager

NeighborHealth Center•Raleigh, NC

15d•Onsite

About The Position

The Practice Manager oversees daily operations of NeighborHealth Center, ensuring efficient service delivery, quality patient care, and effective management of clinic resources. This leadership role manages administrative functions and staff supervision and implements strategies that support the clinic’s mission of providing accessible healthcare to the community. The position will lead operations at NeighborHealth Center’s second clinic as part of the organization’s continued growth. The Practice Manager oversees front office, medical assistant, nursing, and interpretation services teams; monitors clinical operations and performance metrics; ensures accurate and effective use of the Electronic Medical Record; and works with providers to create templates that support productivity goals. The role is responsible for clinic flow, coordination with billing, staff occupational health and safety, patient incidents and grievances, clinical compliance, and implementation of organizational strategies. The manager contributes to financial management, budget preparation, strategic planning, procedures, and goal achievement. The position also supports staff development, hiring and onboarding, training, performance review, regulatory compliance, conflict resolution, patient complaint resolution, and employee engagement. This is a full-time, exempt position, with onsite work Mondays through Fridays during the hours of 7:45 a.m. and 5 p.m.; occasional Saturdays may be required. Remote work requires a private, secure home workspace that protects patient confidentiality.

Requirements

Bachelor’s degree in a health-related field, such as nursing, health administration, or health care management, or an equivalent combination of education and experience demonstrating the required knowledge and skills.
Minimum of 3 to 5 years of experience in healthcare management; community health experience is preferred.
Experience supervising diverse staff and managing operational budgets.
Knowledge of medical office procedures, insurance, billing practices, and electronic health records.
Excellent leadership, communication, and interpersonal skills.
Ability to take initiative and proactively analyze and solve problems across multiple clinic departments.
Ability to cultivate inclusive and equitable working relationships with coworkers and community members.
Ability to advocate for people of all ethnicities, genders, ages, and backgrounds.
Flexibility to adapt to changing or stressful conditions, including unanticipated schedule changes.
Adequate written and verbal communication skills to communicate coherently and professionally with patients and coworkers.
Computer literacy in internet use and the Windows environment, including Outlook, Word, and Excel.
Ability to work onsite Mondays through Fridays during the hours of 7:45 a.m. and 5 p.m.
Ability to work occasional Saturdays, if required.
For remote work, ability to use a private home workspace where screens and conversations cannot be seen or overheard, with a secure, password-protected home internet connection that is not shared or public Wi-Fi.
Ability to read, write, speak, and comprehend English fluently as needed for essential job functions, including patient communication, documentation, and safety-related instructions.
With or without reasonable accommodation, ability to sit or stand, often for prolonged periods, and carry or lift objects up to 20 pounds.
Up-to-date immunizations as required for the role, subject to medical or religious exemption requests in accordance with applicable law and NeighborHealth Center policy.

Nice To Haves

Experience in a community health setting.

Responsibilities

Oversee the front office, medical assistant, nursing, and interpretation services teams.
Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and the staffing and operations dashboard.
Ensure the Electronic Medical Record is operational and accurately captures required data and records.
Monitor data for clinical performance metrics.
Collaborate with providers to develop appropriate and effective templates that meet productivity goals.
Supervise and be accountable for daily practice operations, including clinic flow from check-in to check-out, coordination with billing to support optimal collections, and staff occupational health and safety.
Interact with patients as needed and document and follow policies and procedures for incidents and grievances.
Collaborate with the Chief Medical Officer to guide clinical compliance and best practices and implement them operationally.
Work with the COO to implement organizational and operational strategies.
Manage clinic finances, provide input for budget preparation, and ensure costs are controlled.
Participate in strategic planning, goal setting, procedure development and implementation, and compliance with and achievement of goals and procedures.
Promote staff growth in leadership, clinical excellence, patient-centered care, education, and organizational involvement.
Work with Human Resources on hiring, onboarding, and offboarding team members.
Direct new-hire training and deploy training, retraining, and skills documentation to maintain team performance.
Hold routine department meetings to support efficient clinic and department workflow.
Receive input on, review, and report on team-member performance.
Ensure compliance with federal, state, and local regulations, including HRSA, OSHA, and HIPAA requirements.
Resolve staff conflicts and patient complaints.
Promote employee motivation, retention, and engagement through ongoing coaching and teamwork.
Troubleshoot staff issues and proactively establish lasting changes and procedures to prevent future issues.