Practice Manager

American Oncology Network•Honolulu, HI

8d•$84,000 - $123,075•Onsite

About The Position

The Practice Manager is an operational leader who oversees one or more assigned practice locations, including daily operations, staff supervision, facility maintenance, and overall performance. The role collaborates with clinical and operational leaders to support efficient workflows, appropriate delegation, and alignment with organizational objectives. In partnership with the Regional Director, the Practice Manager coordinates practice operations, provides financial oversight, and supports strategic initiatives involving practice growth, expansion, and new service lines where applicable. The role also supports onboarding and development of new practice leaders within the region. The Practice Manager leads and develops practice personnel, supports financial and revenue cycle processes, promotes a positive patient experience, and ensures regulatory and organizational compliance. The position serves as a liaison between local practice staff, regional leadership, and centralized services, and coordinates facility needs and cross-functional initiatives. Travel is 51–75%, including travel to satellite offices and offsite meetings.

Requirements

High school education required.
Bachelor’s degree required.
At least 5 years of office experience.
At least 5 years of supervisory experience.
At least 5 years of physician practice or healthcare experience.
Mergers and acquisitions experience required.
Valid state driver’s license for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Travel requirement: 51–75%.

Nice To Haves

Oncology experience preferred.

Responsibilities

Oversee daily practice operations and develop, implement, and evaluate procedures that improve workflows, productivity, and service delivery.
Coordinate operations with Regional Directors, Clinical Nurse Managers, and centralized departments; address operational issues and escalate significant concerns as appropriate.
Support practice relocations, transitions, and organizational initiatives, and foster productive relationships with physicians, employees, vendors, and centralized services.
Oversee practice-level financial processes, patient collections, revenue capture, expense management, and financial accountability.
Partner with Revenue Cycle teams to address claim denials, billing concerns, and collection opportunities.
Ensure daily financial transactions are completed and reconciled accurately; verify bank deposits and ensure timely submission.
Review and process supply requisitions, vendor documentation, and reimbursable expenses; prepare quarterly physician expense reports for Corporate Accounting.
Monitor practice expenses and identify opportunities to improve financial efficiency and resource use.
Lead, supervise, mentor, and support practice personnel; provide daily direction and maintain staffing levels and schedules within approved positions.
Participate in recruitment, selection, onboarding, and training; hold staff meetings and provide coaching, performance feedback, and annual evaluations.
Address performance and disciplinary concerns under organizational policies; recommend salary adjustments, transfers, promotions, and terminations to regional leadership as appropriate.
Complete biweekly payroll responsibilities and approve time-off requests while maintaining staffing coverage.
Assist with onboarding and training new practice leaders within the region.
Promote a positive, patient-centered administrative experience; resolve patient concerns and support front office operations as needed.
Evaluate administrative workflows and implement improvements to patient satisfaction and service delivery.
Ensure compliance with applicable federal and state regulations, patient rights requirements, and organizational policies and procedures.
Maintain confidentiality and security of patient and employee information; monitor OSHA, fire safety, and other regulatory requirements and resolve deficiencies.
Coordinate timely submission of audit information, including nursing-related documentation; ensure adherence to IT policies, EMR procedures, and disaster recovery protocols.
Verify completion of required next-day order backup procedures within Onco/EMR.
Oversee facility cleanliness, maintenance, and operating conditions; coordinate repairs and other facility needs with vendors and appropriate departments.
Serve as the primary practice liaison among local staff, regional leadership, and centralized services.
Collaborate with Human Resources, Revenue Cycle, Managed Care, Laboratory, Accounting, and other departments; participate in relevant meetings and support regional initiatives and organizational transitions.
Communicate operational challenges, staffing concerns, and significant practice developments to regional leadership; promote a collaborative and engaged workplace culture.