Practice Manager - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

About The Position

The Practice Manager oversees the daily operations of an outpatient physician practice, including administrative and clinical staff supervision, efficient office operations, and problem-solving. The role works collaboratively with the Operations Manager and Administrative Director. This posting is for current JTCC HMMG Surgical Team Members in per diem, part-time, or full-time status.

Requirements

Associate’s degree or equivalent work experience.
At least 5 years of experience in practice coordination in a hospital or private practice setting.
At least 2 years of supervisory experience.
Ability to foster teamwork and make decisions.
Proficient oral and written communication skills.
Problem-solving and situational analysis skills.
Conceptual thinking skills.

Nice To Haves

Bachelor’s degree.
Management experience in a hospital or private practice setting.

Responsibilities

Manage the practice’s daily operations.
Supervise practice staff, including time and attendance, coaching, evaluations, and discipline when necessary.
Manage the practice revenue cycle, work queue (WQ), manual charge entry for outside practices, open encounter reconciliation, and financial reporting.
Monitor patient satisfaction through surveys and feedback, and work with staff and physicians to identify and resolve problems and improve patient access and workflows.
Administer recurring or daily business functions and processes and identify opportunities for improvement or efficiency.
Develop, lead, and implement staff meeting agendas to achieve departmental goals and objectives efficiently.
Formulate, review, and revise departmental policies and procedures that safeguard patient care and promote efficient practice operations.
Identify the needs of the patient population and adapt care to patients’ age, culture, language, hearing or visual needs, and other needs; communicate at an appropriate developmental, educational, and literacy level with patients and their caregivers.
Work with outside departments and vendors to develop educational programs through corporate and fundraising events.
Oversee professional and hospital prior authorizations for procedures and cardiac testing.
Ensure patient consultations, follow-up documentation, and procedural reports are sent to referring physicians.
Coordinate special projects as instructed.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.
Lift at least 10 pounds, push and pull at least 50 pounds, and stand for at least four hours per day.